SABIA GARG
Scarborough,Canada
Summary
Empathetic and dedicated individual with a strong foundation in customer service and safety management, currently pursuing a Personal Support Worker (PSW) certification. With a background in security and retail, I bring a unique blend of interpersonal skills, crisis management, and the ability to provide compassionate care in high-pressure environments. Passionate about supporting individuals’ well-being, I am skilled at building trust, delivering personalized assistance, and maintaining a safe and comfortable environment. Committed to enhancing the lives of those in need through proactive, compassionate, and client-centered care.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security Guard
SECURITAS SECURITY
North York, Scarborough
07.2023 - Current
- Ensured the safety and well-being of over 500 individuals daily by maintaining a secure environment in high-traffic facilities.
- Responded to 50+ emergency situations, providing immediate assistance and ensuring minimal disruption or harm to individuals.
- Conducted 200+ regular safety checks and audits to identify and mitigate risks, ensuring compliance with safety standards.
- Assisted hundreds of visitors and staff with directions, access management, and resolving concerns with professionalism and empathy.
- Managed and de-escalated 20+ conflict situations effectively, ensuring a respectful and safe resolution for all parties.
- Provided clear and concise reports documenting incidents and observations, contributing to the improved safety protocols for 10+ facilities.
Customer Service Representative
ESHA FASHIONS
Brampton, ON
04.2023 - 06.2024
- Provided personalized and empathetic support to over 500 customers, ensuring their needs were met with care and attention to detail.
- Demonstrated excellent communication and problem-solving skills by resolving customer concerns effectively and fostering positive relationships.
Worked As Server And Cashier
MERRYLAND RESTAURANT
India
05.2022 - 04.2023
- Served and assisted over 100 customers daily, fostering positive relationships through active listening, patience, and a supportive attitude.
- Handled high-pressure situations by multitasking between serving, cash management, and resolving customer concerns, maintaining professionalism and care.
Education
Diploma - Business Management
Canadore College
Scarborough, ONCertification - Personal Support Worker
JRS College
Scarborough Skills
- Strong Communication and Active Listening skills
- Empathy and Compassion for individuals’ needs
- Time Management and Organizational Skills
- Infection Control and Hygiene Practices
- Problem-Solving and Critical Thinking in care situations
Certification
- Security Guard license
- Workplace hazardous materials information systems ( WHIMS )
- Accessibility for Ontarians with Disabilities Act (AODA)
- Naloxone training
- Worker Health and Safety Awareness training
- First aid and CPR ( level C )
- Driver’s License (G1)
Languages
English
Native or Bilingual
Timeline
Security Guard
SECURITAS SECURITY
07.2023 - Current
Customer Service Representative
ESHA FASHIONS
04.2023 - 06.2024
Worked As Server And Cashier
MERRYLAND RESTAURANT
05.2022 - 04.2023
Diploma - Business Management
Canadore College
Certification - Personal Support Worker
JRS College