Alana McIntyre
Toronto,ON
Summary
Licensed and dependable as a Concierge Security Guard with over 10 years of experience in customer service. Committed to protecting people and property with professionalism, attention to detail, and a calm, proactive approach. Demonstrates excellent communication, emergency response, and problem-solving skills, with a strong background in fast-paced environments.
Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.
Professional with strong background in ensuring safety and security. Proven ability to assess situations quickly and respond effectively. Skilled in surveillance, access control, and conflict resolution. Team player focused on maintaining secure environment and adapting to changing needs. Reliable, vigilant, and committed to achieving results.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Security Guard
The Forster Hill Group
05.2021 - 02.2023
- Maintained high level of professionalism and discretion when dealing with assisted staff, visitors, and residence with professionalism and courtesy at all times.
- Maintained accurate daily logs of incidents, property damage, irregular activity and streamlining communication with law enforcement and management.
- Conducted routine patrols and inspections to ensure the safety and security of the premises.
- Responded promptly to emergencies and coordinated with police or fire departments when necessary.
- Experienced in using basic computer software with documenting partials and reporting.
- Delivered partials to residence doors.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills..
- Monitored CCTV systems to quickly identify and respond to potential security breaches, enhancing overall safety.
Cashier
No Frills
- 01.2024
Kitchen Helper
Christie Neighbourhood Centre
- 01.2022
Cashier/Food Handler
McDonald's
- 01.2018
Education
High School Diploma -
Eastdale Collegiate Institute
06-2003
Skills
- Over 10 years of delivering excellent customer service with a professional and approachable demeanor
- Work ethic
- First aid certified
- Reporting skills
- Body language analysis
- First aid training
- Certified in Emergency First Aid & CPR Level C
- Holds a valid Ontario Security Guard License and multiple advanced intervention certifications
- Strong communicator with excellent interpersonal, organizational, and multitasking skills
- Able to work independently or as part of a team in fast-paced, high-demand settings
- Committed, reliable, and flexible with a strong work ethic and willingness to learn
- Punctuality
- Team leadership
- Active listening
- Team player
- Honest and dependable
- CPR certified
- Customer service
- Conflict resolution
- Crowd control
- Complex Problem-solving
- English fluency
- Workplace safety
- Security camera monitoring
- Verbal and written communication
Certification
- Emergency First Aid & CPR Level C – Canadian Red Cross, Toronto 2024
- Ontario Security Guard License – Paragon Security Training, Toronto 2020
- Advanced Intervention Certificate – Paragon Security Training 2019
- Handcuffing Certification – Paragon Security Training, Toronto 2019
Languages
English
Professional Working
Timeline
Security Guard
The Forster Hill Group
05.2021 - 02.2023
Cashier
No Frills
- 01.2024
Kitchen Helper
Christie Neighbourhood Centre
- 01.2022
Cashier/Food Handler
McDonald's
- 01.2018
High School Diploma -
Eastdale Collegiate Institute