Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Smith

Vulcan,AB

Summary

Demonstrated abilities in business process management, employee/client training, and logistical planning and support. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.


My goal is to seek and maintain a full-time position that offers professional challenges and growth.

Overview

14
14
years of professional experience

Work History

Delivery Coordinator

Superior Propane
11.2019 - Current
  • Schedule deliveries, monitor progress and communicate updates to high profile oilfield clients
  • Customer Service focused role responsible for client related delivery questions, concerns, and escalations.
  • Reduced invoice discrepancies by meticulously verifying information and promptly addressing errors.
  • Improved delivery efficiency by optimizing routing and scheduling processes. Utilizing GPS Truck Tracking and Live Tank Level Monitoring systems.
  • Coordinated with sales teams to prioritize and manage high-priority orders, resulting in increased customer satisfaction.



Training Division Manager

Western One Rental and Sales
09.2010 - 02.2019
  • Managed daily operations of Safety Training Department
  • Responsible for team of instructors offering safety certification and equipment operator courses
  • Certified Safety Instructor for The Fall Protection Group, IVES Training Group and Canadian Propane Training Institute
  • Provided leadership and train the trainer knowledge and mentorship to achieve a consistent level of instruction across all classrooms
  • Delivered high-quality training courses consistently by maintaining strict quality control processes and following carefully set out training guidelines


Education

Diploma - Business Administration

Mount Royal University
Calgary, AB
05.2006

Skills

  • Business Process Management
  • Delivery Logistics
  • Invoicing and Billing
  • Documentation/Reporting
  • Training Course Development
  • Inventory Management
  • Highly Organized
  • Professional Instructor
  • Business Analysis
  • Client Services/Dispute Resolution
  • Ability to multi task
  • Reliable
  • Team Building
  • Safety Compliance and Regulations

Timeline

Delivery Coordinator

Superior Propane
11.2019 - Current

Training Division Manager

Western One Rental and Sales
09.2010 - 02.2019

Diploma - Business Administration

Mount Royal University

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Ryan Smith