Oussama Rayadh
Toronto,Canada
Summary
Operations Coordinator with solid background in optimizing operational processes. Proven track record of streamlining workflows and enhancing team efficiency. Demonstrated ability to manage logistics and coordinate cross-functional teams to meet organizational goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Coordinator - Service & Compliance
Superior Propane
01.2024 - Current
- Acted as the main contact for dispatching Service Technicians, overseeing daily work assignments and ensuring timely order fulfillment.
- Monitored and adjusted work plans and schedules to meet customer service requests and requirements, including processing preapproved overtime requests as needed.
- Reviewed and verified route efficiency, optimized schedules, and handled service appointments, including rescheduling and creating recurring orders for compliance and maintenance needs.
- Collaborated with Market Managers to review workflow, performance standards, and service metrics, and communicated safety, performance, and attendance issues.
- Managed and verified Service Technician work orders for accurate billing and adhered to standard processes, regulatory, and safety requirements.
Junior Product Manager (Co-op)
UTIL
07.2022 - 01.2024
- Assisted in developing and executing product strategies for break pads stamping and machine press operations.
- Collaborated with cross-functional teams to ensure product specifications met client requirements.
- Conducted on-floor quality checks to ensure products met the highest standards.
- Served as point of contact for Ford, ensuring clear communication of product specifications and requirements.
- Gathered and prioritized client feedback to inform product improvements and adjustments.
- Maintained detailed product documentation and quality reports.
Operations Associate - QA
PWO Canada Inc.
04.2019 - 09.2019
- Assisted in the development and execution of product strategies for instrument panel carriers.
- Collaborated with cross-functional teams including engineering, design, and manufacturing to ensure product specifications met client requirements.
- Conducted on-floor quality checks to ensure products met the highest standards.
- Implemented and monitored quality control processes to identify and resolve issues promptly.
- Supervised the laser robot assembly line and performed frequent quality checks.
- Coordinated to expedite the flow of work within the establishment.
- Consulted with production supervisors to schedule production runs in a cost and time-efficient manner.
Logistics Coordinator/Team Lead
Superior Propane
07.2017 - 01.2019
- Acted as the main contact for dispatching Service Technicians, overseeing daily work assignments and ensuring timely order fulfillment.
- Communicated with partners and suppliers to service customers and achieve profitable deals and mutual satisfaction.
- Used ADDS Energy system and IFS logistics programs to manage order volumes and delivery forecasts for clients based on their needs and consumption.
- Planned and built daily routes for trucks using Roadnet.
- Constantly communicated with drivers throughout the day about any challenges and issues.
- Maintained customer satisfaction by taking a proactive approach and resolving ongoing delivery issues quickly and efficiently to avoid escalations.
- Collaborated with Market Managers to review workflow, performance standards, and service metrics, and communicated safety, performance, and attendance issues.
Dispatch and Transportation Associate
UPS Supply Chain Solutions
04.2014 - 06.2017
- Assisted transportation team with day-to-day operations.
- Roadnet mapping and prioritizing of shipments based on patient-specific circumstances.
- Reported to transportation managers to evaluate and resolve time conflicts and logistical challenges.
- Worked comfortably in a fast-paced environment while working independently.
- Maintained appointments with carriers, both outgoing and incoming.
- Negotiated costs and deadlines with freight vendors and provided quotes and freight charges to clients.
Education
Bachelor's - Mechanical Engineering
Toronto Metropolitan University
Toronto, ON01.2023
Associate's Degree - Logistics and Supply Chain Management
George Brown College
Toronto, ON01.2013
Skills
- Strategic Planning
- Team Leadership
- Process implementation
- Forecasting
- Compliance management
- Business Analysis
- Power BI
- Customer Relationship Management
- Computer-savvy with a working knowledge of logistics software
- Knowledge of transportation laws, regulations, and ISO requirements
Certification
- Microsoft Power BI Analyzing and Visualizing Data with
- Certified SOLIDWORKS Associate
- 6 Sigma
Qualifications
English
Full Professional
French
Native or Bilingual
Timeline
Operations Coordinator - Service & Compliance
Superior Propane
01.2024 - Current
Junior Product Manager (Co-op)
UTIL
07.2022 - 01.2024
Operations Associate - QA
PWO Canada Inc.
04.2019 - 09.2019
Logistics Coordinator/Team Lead
Superior Propane
07.2017 - 01.2019
Dispatch and Transportation Associate
UPS Supply Chain Solutions
04.2014 - 06.2017
Associate's Degree - Logistics and Supply Chain Management
George Brown College
Bachelor's - Mechanical Engineering
Toronto Metropolitan University
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