Ryan Bassett
Kitchener
Summary
Dedicated and passionate individual with a wealth of experience from nearly two decades of work in customer service, with a strong eye for detail and enthusiasm for problem solving looking to take the next career step.
Overview
5
5
years of professional experience
Work History
Retail Floor Supervisor
Talize
09.2020 - Current
- Supervise a team of 25-30 team members, working closely to ensure standards are consistently met in a fast-paced environment.
- Responsible for creating weekly staffing schedules for 25-30 team members, adhering to sales trends & targets.
- Work collaboratively with other supervisors on administrative tasks including building of daily rosters/staff assignments, ensuring time sheets are correct before submitted to payroll, and adhering to staff efficiency goals
- Developed and implemented a training system for new and existing employees for proper best practices in OSD (on-site donation) role.
- Responsible for inspection of cashier transactions to ensure best practices regarding discounts, coupons, etc. are followed and discrepancies and issues are remedied swiftly.
Assistant Store Manager
The Beat Goes On
08.2018 - 09.2020
- Assisted store manager with administrative tasks including (but not limited to): scheduling, payroll, ordering of new cds and lps.
- Bi-weekly check of all items on hold/transferred in, ensuring timelines were being met, and accounting for any items lost or misfiled.
- Going through all overstock product and comparing with quantities on the sales floor; making sure that product was not sitting aside needlessly.
- General sales clerk duties including point of sale transactions, purchasing stock, etc.
Education
Bachelor of Arts - Drama
University of Waterloo
Waterloo, ON10.2014
Skills
- Customer Relations
- Verbal Communication
- Organization and Time Management
- Attention to Detail
- Troubleshooting
- Friendly, Positive Attitude
- Interpersonal Communication
- Self-Directed
- Calm Under Pressure
- Written Communication
- Remote Office Availability
Languages
English
Extra-Curriculars
- Served on the Board of Directors for Kitchener-Waterloo Little Theatre from July 2018 to Jan 2021.
- Served as Artistic Director for Kitchener-Waterloo Little Theatre from July 2019 to Jan 2021
Timeline
Retail Floor Supervisor
Talize
09.2020 - Current
Assistant Store Manager
The Beat Goes On
08.2018 - 09.2020
Bachelor of Arts - Drama
University of Waterloo
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