LISA DILUZIO
Mississauga,ON
Summary
Versatile and dedicated personable hospitality professional with a strong focus on customer service . Skilled in effectively managing diverse tasks, including customer engagement , Proven ability to adeptly resolve challenging issues, all while maintaining a keen eye for detail. Eager to bring these talents to a dynamic team.
Overview
18
18
years of professional experience
Work History
Retail floor supervisor
Talize
10.2022 - Current
- Managed and oversaw daily operations, delegated tasks to team members, and ensured adherence to health and safety standards. Monitored and maintained cleanliness of washrooms while promptly reporting any accidents to the appropriate manager. Conducted regular floor walks to assess priorities and assign tasks to the retail team. Accurately handled all register transactions, including exchanges, refunds, and pricing verifications. Prioritized customer satisfaction by addressing inquiries, resolving complaints, and processing transactions efficiently
Recycler
Talize
03.2022 - 10.2022
- Utilized strong organizational skills to efficiently offload and sort donated merchandise, ensuring proper placement in designated bins.
- Implemented a meticulous process for weighing, recording, and labeling merchandise, prioritizing items from oldest to newest for streamlined inventory management.
- Maintained a keen eye on garbage levels, promptly removing bins before reaching capacity and monitoring and operating the compacter as needed.
- Demonstrated proactive monitoring of stock levels within sub-departments, promptly replenishing bins as inventory reached low levels to ensure continuous availability of items.
- Streamlined operations by relocating re-routed bins to their respective sub-departments, optimizing the flow of merchandise.
- Adhered to strict guidelines for the disposal of unsellable, damaged merchandise, and hazardous materials, enhancing safety and compliance standards.
- Executed efficient bailing of unsellable items, contributing to effective waste management practices.
- Spearheaded heavy lifting efforts, ensuring that all items, including hangers, remained fully stocked to support operational needs
General Laborer
ASL Distribution Services Limited
01.2016 - 03.2020
- Accurately processed orders by pulling materials from warehouse, packing boxes, and preparing shipments.
- Scanned, sorted, and entered package information into company's computer system with a high degree of accuracy using Microsoft software.
- Maintained a well-organized warehouse by frequently moving boxes and clearing floor space for forklift operators.
- Conducted inventory checks and selected products based on customer orders and availability from specific locations.
- Ensured cleanliness in packing areas according to company standards.
Barista
Coffee Culture Café & Eatery
08.2014 - 01.2015
- Preparing and serving a variety of coffee and tea beverages- Operating high-volume espresso machines- Providing exceptional customer service, including taking orders and handling transactions- Maintaining a clean and organized workspace- Collaborating with team members to ensure efficient operations- Knowledgeable in various coffee brewing methods- Adhering to health and safety guidelines for food and beverage
Cashier
Kernels Popcorn
11.2010 - 05.2014
- Efficiently processed customer transactions using POS systems- Provided friendly and attentive customer service, addressing inquiries and offering product information- Maintained cleanliness and organization of the cashier area and work station- Collaborated with team members to ensure smooth store operations and inventory management- Upsold and promoted new products and offerings to enhance customer experience- Handled cash, credit, and debit transactions accurately and responsibly- Adhered to company protocols for cash handling and payment processing
Cashier
Starsky Fine Foods
03.2009 - 03.2010
- - Executed POS transactions, adeptly managing cash, checks, and credit purchases, and proficiently processing refunds
- - Conducted daily reconciliation of cash drawer, meticulously resolving discrepancies and ensuring accurate accounting
- - Delivered exceptional customer service by fulfilling requests, providing product information, and enhancing customer loyalty
- - Efficiently checked prices and scanned barcodes for smooth and accurate item processing
Cashier
Delta Bingo and Gaming
03.2006 - 05.2008
- Fostered positive customer interactions by discussing food and drink specials and processing orders with attention to special requests. Collaborated with kitchen staff to ensure quality service and cleanliness, while promptly addressing customer concerns and optimizing satisfaction. Additionally, efficiently maintained dining areas throughout shifts.
Education
High School Diploma -
St. Martin Secondary Catholic Secondary School
06.2008
Skills
- Exceptional customer service and sales skills through individually serving and recommending coffee drinks
- Proactively maintained and managed inventory levels to meet customer demand
- Demonstrated expertise in beverage preparation and provided excellent customer education
- Created a positive and clean environment through friendly interactions and routine cleaning tasks
- Exceptional customer service skills with a focus on communication and leadership
- Experience in training and delegating tasks to staff members
- Known for being efficient, detail-oriented, and organized
- Proficient in Microsoft Office Suite, particularly in Excel
- Knowledgeable in Lean Six Sigma processes
- Famiable, enthusiastic, and personable individual with expertise in packing and standard warehouse operating procedures
- Capable of lifting up to 50 pounds
Languages
English
Timeline
Retail floor supervisor
Talize
10.2022 - Current
Recycler
Talize
03.2022 - 10.2022
General Laborer
ASL Distribution Services Limited
01.2016 - 03.2020
Barista
Coffee Culture Café & Eatery
08.2014 - 01.2015
Cashier
Kernels Popcorn
11.2010 - 05.2014
Cashier
Starsky Fine Foods
03.2009 - 03.2010
Cashier
Delta Bingo and Gaming
03.2006 - 05.2008
High School Diploma -
St. Martin Secondary Catholic Secondary School
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