RUSMIA SATTAR
Summary
Responsible professional with excellent sales, service and interpersonal skills. Committed to learning new things including programming languages and software. Experience in working with different programming languages, websites, and software. Customer-oriented and self-motivated professional with expertise in expanding network connections. Ability to work independently or with a team as evidenced by work, volunteer activities, awards and accomplishments.
Overview
4
4
years of professional experience
Work History
Customer Experience Associate
TD Bank
11.2023 - Current
- Create exceptional customer experiences through efficient handling of financial transactions, and identifying customer needs to provide appropriate solutions and services.
- Promote bank products and services, ensure compliance with operating policies, and contribute to achieving business and operational excellence goals.
- Complete business processes accurately, escalate high-risk activities as necessary.
- Actively participate in team activities, support team knowledge development.
- Maintain a broad knowledge of products, comply with the Bank Code of Conduct, and act as a brand champion both internally and externally.
IT Support Assistant
Centre For Innovation In Teaching & Learning(CITL)
09.2022 - 09.2023
- Helping out students and professors regarding technical difficulties with Brightspace and day to day virtual learning.
- Working with professional software developers to help improve the websites of the University.
- Answering student enquiries through the ticketing system.
- Solving the concerns of students and professors using PHP Live chat operating system.
Customer Service Supervisor
The MUNSU Attic Copy & Convenience Centre
08.2021 - 11.2023
- Provides assistance with customer sales and service Canada Post operation.
- Helps with printing services, faxing, making banners, selling metrobus passes and all other reprography services.
- Operated cash register and processed money, credit/debit card payments.
Membership Engagement Coordinator
MUN Students' Union (MUNSU)
06.2021 - 08.2022
- Worked directly with the Executive Director of External Affairs.
- Provided assistance with MUNSU's membership engagement by reaching out to students through social media by making posters using CANVA.
- Helped to coordinate various public engagement events and students' activities.
Office Assistant
Marine Institute International
01.2021 - 04.2021
- Provided logistic and administrative support to various International projects and mobility initiatives managed by the office.
- Assisted in promotion and implementation of pre-departure/reintegration sessions.
- Helped to coordinate various public engagement events and students' activities.
Education
Bachelor of Science - Applied Mathematics (Major), Computer Sci. (Minor)
Memorial University of Newfoundland
St. John's, NLSkills
- Networking
- Reference selling
- Python Programming
- MS Word
- Brightspace (Desire2Learning)
- Profit generation
- Sales management
- MySQL data analyzing
- Customer care
- MS Excel
Accomplishments
- Volunteering in a project to analyze and collect data of Arsenic contaminated water consumption in Bangladesh using MySQL
- Successfully completed Canada Post Training
- Awarded prizes in various Science Fairs for project display
- Obtained certificate in British Council Book Reading Competition
- Participated and achieved medals in English Olympiad 2019
- Represented as Delegate in various Model United Nations
- Volunteered in FAO and Youth Nation to provide free food and clothes for the needy and deprived people
Timeline
Customer Experience Associate
TD Bank
11.2023 - Current
IT Support Assistant
Centre For Innovation In Teaching & Learning(CITL)
09.2022 - 09.2023
Customer Service Supervisor
The MUNSU Attic Copy & Convenience Centre
08.2021 - 11.2023
Membership Engagement Coordinator
MUN Students' Union (MUNSU)
06.2021 - 08.2022
Office Assistant
Marine Institute International
01.2021 - 04.2021
Bachelor of Science - Applied Mathematics (Major), Computer Sci. (Minor)
Memorial University of Newfoundland
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