Caitlyn Chen
Burnaby,Canada
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Experience Associate
TD Canada Trust
Richmond, Canada
06.2022 - 03.2023
- Processed transactions including bill payments, wire transfer, and deposit
- Provide frontline support for customer inquiries, escalating complex issues as needed.
- Greeted customers upon entry to the bank and treated all customers with courtesy and respect.
Education
Diploma - Computer Systems Technology(Predictive Analysis)
British Columbia Institute of Technology
Burnaby, BC05.2025
Bachelor of Arts - Major in Economics
University of British Columbia
Vancouver, BC04.2022
Skills
Programming Languages: Java, C, C, Python, Kotlin, JavaScript, TypeScript
Databases: SQL, MongoDB, Firebase, Git, Agile
Web Technologies: HTML, CSS, Nodejs, React, AJAX, Nextjs, REST API
Language: English, Mandarin
Projects
Bliss – Frontend Development Project May 2025
· Developed a stress management web platform that analyzes real-time biometric data from wearable devices to detect stress and deliver personalized music recommendations.
· Built the frontend using Next.js (TypeScript) and integrated with backend AI-powered stress analysis
· Designed an intuitive, responsive UI with interactive wireframes and ensured seamless data integration for live biometric feedback and music suggestions.
Totem — Full Stack Development Project Jan 2025 – Apr 2025
· Built a children’s storybook web platform with admin and parent-facing interfaces optimized for Iranian access restrictions.
· Developed frontend using React (TypeScript) and backend using Node.js and Parse; deployed backend on Back4App.
· Integrated ImageKit.io for image hosting and ensured accessibility compliance.
Certification
PCEP- Certified Entry- Level Python Programmer, 06/25
Timeline
Customer Experience Associate
TD Canada Trust
06.2022 - 03.2023
Diploma - Computer Systems Technology(Predictive Analysis)
British Columbia Institute of Technology
Bachelor of Arts - Major in Economics
University of British Columbia
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