Summary
Overview
Work History
Education
Skills
Timeline
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Rushard Munroe

Brampton,ON

Summary

Operations leader with extensive experience in logistics, team supervision, and customer service. Progressed at FedEx from Senior Courier to Courier Team Lead, also stepping in as Interim PND Manager to oversee broader operational planning and performance. Skilled in coaching teams, optimizing delivery operations, and maintaining high safety and service standards. Additional management experience at Starbucks and Skechers, with a strong record of developing staff and driving consistent results.

Overview

9
9
years of professional experience

Work History

Courier Team Lead

FedEx
02.2025 - Current
  • Supervise day-to-day pick-up and delivery operations for work group 13, overseeing 42 couriers to ensure on-time performance and compliance with safety regulations.
  • Manage scheduling, route assignments, and daily dispatch to optimize coverage and minimize overtime costs.
  • Monitor operational KPIs, including on-time delivery rate, stops per hour, and service quality, taking corrective action to maintain performance above target levels.
  • Provide coaching, mentoring, and formal training to couriers.
  • Coordinate with hub operations, customer service, and logistics teams to proactively resolve service delays.
  • Stepped up as Interim PND Manager for the work group during a period of absence, successfully managing both roles simultaneously.

Senior Courier

FedEx
10.2021 - 02.2025
  • Executed high-volume pick-up and delivery routes with precision and strict adherence to service standards.
  • Served as a peer leader, assisting with new courier onboarding, mentoring, and providing route optimization guidance.
  • Acted as backup to the Team Lead during absences, managing day-start meetings, route dispatch, and daily performance checks.
  • Achieved top-tier metrics for on-time delivery, stop efficiency, and customer service ratings.

Store Manager

Skechers
01.2021 - 10.2021
  • Oversaw all aspects of store operations, including staff management, merchandising, inventory control, and sales performance.
  • Recruited, trained, and developed a high-performing sales team, fostering strong customer service and product knowledge.
  • Ensured compliance with corporate policies and health/safety standards while maintaining smooth day-to-day operations.
  • Reviewed sales reports and customer trends to adjust merchandising strategies, resulting in stronger seasonal sales and improved product visibility.

Store Manager

Starbucks
09.2016 - 01.2021
  • Directed daily operations for a high-volume store, leading a team of employees to deliver exceptional customer service and meet sales targets.
  • Managed scheduling, training, inventory, and labour budgets, consistently exceeding productivity and service goals.
  • Implemented operational changes that reduced waste and improved the speed of service.
  • Built a strong store culture through team recognition programs, which supported higher employee engagement and stronger retention.

Education

High School Diploma -

Bramalea Secondary School
Brampton, Ontario
06-2008

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Team leadership
  • Training and mentoring

Timeline

Courier Team Lead

FedEx
02.2025 - Current

Senior Courier

FedEx
10.2021 - 02.2025

Store Manager

Skechers
01.2021 - 10.2021

Store Manager

Starbucks
09.2016 - 01.2021

High School Diploma -

Bramalea Secondary School

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Rushard Munroe