Stephen Oake
North Bay,ON
Summary
Proven leader and effective communicator at FedEx, adept in route planning and fostering strong client relationships. Excelled in enhancing fleet safety through Defensive Driving training and streamlined operations during peak periods. Demonstrated exceptional problem-solving and customer service skills, contributing to significant service quality improvements.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Courier Team Lead
FedEx
04.2024 - Current
- Trained new employees in Defensive Driving using the Drivewise method to promote safe driving practices and improve overall fleet safety records.
- Directed team members during peak periods using effective communication strategies to ensure smooth operations under high pressure situations.
- Assisted management in overseeing daily sort, delivery and pickup activities.
- Organized routine maintenance tasks to ensure all vehicles remained in optimal working condition throughout their service life.
- Submitted the daily PSD and planned routes using FRO system.
Senior Courier
FedEx
05.2012 - 04.2024
- Trained, scheduled and evaluated employees.
- Directed team members during peak periods using effective communication strategies to ensure smooth operations under high pressure situations.
- Operated company vehicles and provided efficient delivery and pickup of packages while performing in a floating capacity.
- Mentored and demonstrated role model behaviour including strong communication, conflict resolution and leadership ability.
- Trained employees on Feeder Operations.
Courier
FedEx
03.2007 - 05.2012
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Developed strong relationships with clients through dependable service that ensured repeat business.
- Followed company policies and procedures during shift.
Education
Diploma - Computer Systems Technologist And Networking
Canadore College of Applied Arts And Technology
North Bay, None08.2000
Skills
- Working independently
- Attention to detail
- Problem-solving
- Customer service
- Time management
- Decision-making
- Route planning
- Relationship building and rapport
- Attention to confidentiality
- Deadline adherence
Certification
Dangerous Goods Specialist Certification
Defensive Driving Trainer Certification
Feeder Administrator Certification
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Courier Team Lead
FedEx
04.2024 - Current
Senior Courier
FedEx
05.2012 - 04.2024
Courier
FedEx
03.2007 - 05.2012
Dangerous Goods Specialist Certification
Defensive Driving Trainer Certification
Feeder Administrator Certification
Diploma - Computer Systems Technologist And Networking
Canadore College of Applied Arts And Technology
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