ASHLEY RYAN

• The role involves assisting management with the oversight of daily sorting, delivery, and pickup activities, as well as managing remote domicile locations and feeder operations. It includes leading the assigned sector, ensuring adherence to best practices, and efficient operations. Additionally, it entails setting an example for hourly employees by acting as a mentor and exhibiting exemplary behavior, which encompasses robust communication, conflict resolution, and leadership skills, all following Best Practices methods.
• Provides technical and operational support to staff, ensuring adherence to required safety procedures and safe operation of equipment. Monitors and coaches staff to use proper methods and procedures in line with FedEx standards.
• Operate under the authority delegated by the manager, this role involves shifting employees between tasks, prioritizing the use of equipment, guiding employees on methods and timelines, conducting follow-ups for error correction, and providing other forms of non-managerial direction as needed. It also includes ensuring coverage for late or absent employees and may involve periodically conducting coaching check rides (both virtual and actual), map rides, or defensive driving sessions.
• Serves as a resource for route restructuring and workgroup modifications. Raises issues and proposes solutions related to route restructuring, stop capacity, and associated matters. Functions as a facilitator to preserve alignment between customers and suppliers across all departments, impacting operations. (Postal Static Route Assignment).
• The position entails supporting the manager during new employee orientations and offering coaching or training to couriers for sorting tasks and on-road responsibilities, as required. It also involves leading Defensive Driving courses, as needed.
• Assists the manager with administrative tasks, including handling operational paperwork, coordinating staff schedules, and arranging necessary coverage. Manages and organizes vacation scheduling for employees using supported tools like Ops Scheduler, TOM.
• Thoroughly review the reports from the Customer Scorecard dashboard prior to creating a summarized itinerary for senior management.

• In addition to office administrative duties, I analyzed, investigated, and resolved package research cases; misdelivered packages, disputed deliveries, and addressed complaints.
• I trained new Special Assignment Managers in various dispatch procedures.
• My travels across Canada allowed me to train administrators at different substations and assist in peak-season operations.
• Conducted daily reviews of service failures with contractors and recommended corrective measures. Engage in business discussions based on the outcomes of these failures, customer complaints, and any policy infractions.
• I assisted contractors with the onboarding of driver applications and the submission of new vehicles, and then updated these records in the TEAMS program logs.
• Conducted monthly vehicle inspections to ensure compliance with vehicular standards and maintained records of vehicle maintenance and annual safety inspections.
• Reported any FedEx vehicle accidents or property damages to the Accident Reporting Center prior to submission in the Safety Compliance Management System.
• Monitored and maintained the SPOT Tracker for live representation of trailer management.

• Read and respond to all direct and general emails before, during, and at the end of the shift. Conducted basic clerical duties, including answering phone calls, photocopying, filing, and preparing documents. Perform bookkeeping tasks, such as invoicing, managing accounts receivable, and reconciling parking tickets.
• Supported the office managers and other departments with common administrative duties. Recorded and prepared weekly meeting minutes.
• Maintain stocks of office supplies and order when necessary.
• I collaborated daily with coordinators, as directed by the Senior Manager, utilizing internal applications to create Word document files. These documents served as data collection sheets for the coordinators, tailored to the specific information required.
• Assist with the station's missing packages report by utilizing applications such as Business Objects, Navi, WAP, Spidr, Ftrack, DSW, PITT3, and OPS2.

• Loaded and unloaded packages and conducted scanning operations for shipping trailers.

• Conducted audits and inspections of Dangerous Goods to verify compliance with UPS regulations and Canadian laws, followed by duplicating and scanning the associated paperwork for each parcel.

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• Processed daily customer transactions including cash withdrawals, deposits, and transfers, and liaised with the supervisor for daily closure.
• Assisted with the entry of new cardholder information and updated the system accordingly.

• Processed a variety of transactions for elderly customers, including deposits, withdrawals, transfers, and loan payments. Assisted loan officers with daily banking operations, ensuring that all forms were properly filled out before submission for managerial approval.
• Verified calculations for loan deductions and manually recorded information.

• Verified and inputted daily commercial deposits from overnight safe/vault; communicated with customers regarding and discrepancies

• Revised credit files to ensure updated information and relevant documents were included, liaised with loan officers regarding discrepancies, and managed the filing system.
• Prepared and dispatched daily invoices; managed general clerical tasks, including mail handling, filing, faxing, and photocopying. Organized and sent purchase orders to various stationery suppliers. Established terms and credit limits for new customers, ensuring they did not exceed set limits and closely monitoring their credit status.