Rushabh Shah
TORONTO,ON
Summary
Strategic marketing and sales operations professional with expertise in retail and customer relationship management. Lead teams effectively, manages and thrives in high-pressure environments, and ensures compliance with policies. Skilled in public engagement and conflict resolution, delivering strong communication and operational support. Committed to global affairs and community initiatives.
Overview
12
12
years of professional experience
Work History
Retail Store Supervisor
Pizzaiolo
Toronto, Ontario
02.2024 - 12.2025
- Supervise daily operations and oversee staff in a fast-paced environment
- Train new employees on teamwork and service standards
- Coordinated and promoted special catering events for day care and school events
- Managing inventory levels and restocking supplies to ensure efficient service.
- Implement promotions and pricing strategies on online applications, aligning them with customer preferences and business objectives to boost sales and customer loyalty.
- Handled customer disputes professionally by assessing situations, addressing concerns, and resolving issues effectively.
Head of Marketing
World Of Organics
Mumbai, Maharashtra
09.2019 - 01.2022
- Conducted market research and analysis to identify potential markets, consumer trends.
- Developed comprehensive marketing strategies for organic product lines.
- Coordinated logistics operations to optimize transportation and delivery processes.
- Align consumer preferences and work on product development
- Analyzed competitors' activities in order to develop effective counter-marketing initiatives.
- Monitored customer feedback to identify areas of improvement or opportunities for growth.
Senior Operations Associate
WNS Global Service
Mumbai, Maharashtra
11.2013 - 03.2018
- Engaged with clients to address post-sale inquiries and resolve issues, ensuring continued customer satisfaction.
- Led cross-functional teams to enhance service delivery and operational efficiency.
- Working on GDS software(Amadeus) also Offering training to the upcoming team on the operation of GDS software.
- Coordinate activities with other work departments.
- Identify training needs and offer help to new employees.
- Assisted customers with inquiries and resolved issues efficiently with a high volume of calls.
Education
Post Graduate Degree Certificate - Strategic Relationship Marketing
George Brown College
Toronto01-2024
Bachelors of Mass Media - Advertising
University of Mumbai
Maharashtra04-2019
Skills
- Customer relationship management
- Critical thinking
- Team management & Operations Coordination
- Community Engagement
- Conflict Resolution & Customer Service
- Adaptability in Dynamic Environments
- Leadership & Team Supervision
Volunteer
- Jain Society of Toronto – Supporting faith-based community initiatives and assisted elders.
- Carol & Crew Toronto – Volunteering to serve diverse groups and individuals with special needs.
- College Festival Guest Management Head – Oversaw hospitality, logistics, and guest relations; led CSR initiatives.
Timeline
Retail Store Supervisor
Pizzaiolo
02.2024 - 12.2025
Head of Marketing
World Of Organics
09.2019 - 01.2022
Senior Operations Associate
WNS Global Service
11.2013 - 03.2018
Post Graduate Degree Certificate - Strategic Relationship Marketing
George Brown College
Bachelors of Mass Media - Advertising
University of Mumbai