Rupinder Singh Sidhu
Calgary,Canada
Summary
Highly motivated, productive, and customer-focused service professional with over 17 years’ experience working in the corporate sector.Professional with experience in safety and security, prepared for role of Patroller. Proven ability to identify and resolve issues quickly and efficiently. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable with skills in surveillance, conflict resolution, and emergency response.
Overview
19
19
years of professional experience
Work History
Terminal Patroller, Groundside Patroller and Access control officer
Southern Alberta Commissionaires
10.2023 - Current
- Patrolled and monitored premises in Airport vehicles, on bicycles, Cars, and on foot
- To Controlled the Unattended items at Airport
- Provide the customer service
- Attended the Emergency at Airport and escort the EMS and CFD to location
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident reports
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises
- Identified patterns of recurring issues within patrol areas, proposing solutions to address root causes effectively.
- Participated in ongoing training programs for continued skill development and staying current on industry best practices.
- Provided excellent customer service by addressing concerns from residents and business owners promptly and professionally.
- Performed risk assessments for designated areas, identifying potential hazards and recommending preventive measures.
- Developed comprehensive reports detailing patrol findings and observations, contributing to informed decision-making processes.
- Facilitated positive change within communities by actively participating in crime prevention initiatives such as neighborhood watch programs.
- Reduced incidents of vandalism through proactive patrolling and timely reporting to authorities.
- Collaborated with local law enforcement agencies to share information on criminal activities or trends.
- Maintained a high level of vigilance, leading to the prevention of potential security breaches.
- Utilized surveillance equipment effectively, gathering crucial evidence during investigations or monitoring situations.
- Assisted in emergency situations, providing first aid and coordinating with emergency responders for swift resolution.
- Ensured optimal coverage of designated areas by efficiently planning patrol routes, maximizing response times for incidents.
- Maintained clear communication channels with team members throughout patrols, facilitating efficient coordination between multiple units when necessary.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Conducted searches of individuals, vehicles and premises.
Access Control Officer
ASP Inc.
04.2023 - 09.2023
- To controlled unauthorized person to enter the restricted area
- Checked credentials and identifying paperwork for all incoming employees and visitors
- To provide the quick resolution to Passenger
- To controlled the Traffic at Curb side
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices
Uber Driver
01.2022 - 03.2023
- Utilized GPS to optimize routes and continuously meet estimated delivery times
- Monitored traffic conditions and applied defensive strategies to avoid accidents
- Delivered customers on time and Demonstrated professional conduct with clients
Financial Planning and Analysis
Taggar Reality and Accounting
05.2019 - 12.2021
- Company Overview: (Montreal Canada)
- Perform Accounting & Clerical functions to support supervisors
- Assign work vehicles and on-board equipment to operators to ensure the most efficient delivery schedule
- Planned driver’s itinerary to ensure timely pick-up and delivery of loads, while following safety and Government regulations
- Maintains accounting records by making copies, filing documents
- Protects organization's value by keeping information confidential
- Marketed logistical services to new brokers to bring additional Business to the firm
- Maintained customized services to existing clients to ensure client retention
- Politely assisted customers via telephone
- Errors and the causes of any miscalculations
- (Montreal Canada)
Senior Manager
Yes Bank
05.2017 - 03.2018
- Company Overview: (IND)
- Mortgage disbursement of agriculture, Business loan and account opening form processing
- Direct all operational aspects including distribution operations, customer service, human resources, administration, and sales
- Review the weekly & monthly achievements of the employees & motivate them to over-achieve the targets assigned
- Adhere to high ethical standards, and complied with all regulations / applicable laws
- Lobby Management / Administrative work & handled Walk-in customers for various Banking Requirements & generating leads for Cross-Selling thereafter
- Sources of new business for Bank
- (IND)
Manager
HDFC Bank Ltd
09.2005 - 03.2017
- Company Overview: (IND)
- Unit Head of Cheque Clearing Department, Depository Operation and CMS
- Customer Service for Loan Products
- Disbursement of Auto Loan and Two-Wheeler loan
- Disbursement of Gold loan Jewellery
- Processing the accounting opening form with Dual Diligence
- (IND)
Education
MBA - Finance
India Wes
Skills
- Customer service
- Retail Branch Banking
- Financial Services
- Business Development
- Client Relationship Management
- Analysing Compliance
- Risk Mitigation Regulations
- Anti Money Laundering
- Know Your Customer - KYC
- Client Screening
- Customer Due Diligence (CCD)
- Baton and Handcuff Trained
- Energetic
- Disciplined
- Self-Starter
- Manage and excel in high-pressure
- Working under tight timelines
- Critical deadlines
- Situational awareness
- Physical fitness
- Incident documentation
- Patrol techniques
- Security systems
- Traffic management
- Radio communication
- Integrity and honesty
- Teamwork
- Problem-solving
- Time management
- Computer skills
- Critical thinking
- First aid
- Suspicious activity monitoring
Languages
English
Punjabi
Hindi
Timeline
Terminal Patroller, Groundside Patroller and Access control officer
Southern Alberta Commissionaires
10.2023 - Current
Access Control Officer
ASP Inc.
04.2023 - 09.2023
Uber Driver
01.2022 - 03.2023
Financial Planning and Analysis
Taggar Reality and Accounting
05.2019 - 12.2021
Senior Manager
Yes Bank
05.2017 - 03.2018
Manager
HDFC Bank Ltd
09.2005 - 03.2017
MBA - Finance
India Wes
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