Kyle Pereverseff
Summary
Communicative leader successful at developing positive relationships with colleagues and citizens. Approaches each situation with alertness, compassion and concern. Continually followed procedures to maintain safety, documentation, and meet legal requirements.
Overview
26
26
years of professional experience
Work History
Protection patroller
1 2023 - Current
- Facilitated positive change within communities by actively participating in crime prevention initiatives such as neighborhood watch programs.
- Maintained clear communication channels with team members throughout patrols, facilitating efficient coordination between multiple units when necessary.
- Maintained a high level of vigilance, leading to the prevention of potential security breaches.
- Built strong relationships with community members, fostering trust and cooperation in maintaining a safe environment.
- Participated in ongoing training programs for continued skill development and staying current on industry best practices.
- Utilized surveillance equipment effectively, gathering crucial evidence during investigations or monitoring situations.
- Performed risk assessments for designated areas, identifying potential hazards and recommending preventive measures.
- Developed comprehensive reports detailing patrol findings and observations, contributing to informed decision-making processes.
- Ensured optimal coverage of designated areas by efficiently planning patrol routes, maximizing response times for incidents.
- Identified patterns of recurring issues within patrol areas, proposing solutions to address root causes effectively.
- Assisted in emergency situations, providing first aid and coordinating with emergency responders for swift resolution.
- Detected unauthorized entries by regularly inspecting access points and perimeter fences for signs of tampering or intrusion attempts.
- Provided excellent customer service by addressing concerns from residents and business owners promptly and professionally.
- Enhanced public safety by conducting regular patrols and monitoring suspicious activities.
- Conducted thorough investigations into reported incidents, resulting in accurate documentation and appropriate action taken.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
Rental property manager
01.2004 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Managed lease renewals proactively, retaining existing tenants at higher rates while minimizing turnover-related expenses like unit cleanings or marketing efforts.
- Conducted thorough background checks on prospective tenants, reducing instances of late payments and evictions.
Security Operation Control
1 2022 - 1 2023
- Monitored video feeds from multiple camera angles, allowing for swift identification and resolution of potential security concerns or breaches.
- Assisted in the development of standard operating procedures, contributing to a more efficient workflow in the control center.
- Conducted thorough access control audits, ensuring that only authorized personnel had access to restricted areas within the facility.
- Facilitated smooth transitions during shift changes by thoroughly documenting activities and sharing critical information with incoming operators.
- Maintained strict compliance with industry regulations through consistent monitoring, reporting, and enforcement of security policies.
- Increased overall situational awareness by consistently updating and maintaining accurate logs of all security events and incidents.
- Supported management in conducting thorough investigations into security incidents, providing timely reports on findings and resolutions.
- Monitored employee activities, confirming compliance with security regulations.
- Monitored CCTV cameras and alarm systems for security breaches.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Responded quickly to emergency situations to assess and deflect issues.
- Wrote detailed reports of all security breaches and investigations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Patroller
01.2021 - 01.2022
- Maintained clear communication channels with team members throughout patrols, facilitating efficient coordination between multiple units when necessary.
- Conducted thorough investigations into reported incidents, resulting in accurate documentation and appropriate action taken.
- Performed risk assessments for designated areas, identifying potential hazards and recommending preventive measures.
- Enhanced public safety by conducting regular patrols and monitoring suspicious activities.
- Developed comprehensive reports detailing patrol findings and observations, contributing to informed decision-making processes.
- Maintained a high level of vigilance, leading to the prevention of potential security breaches.
- Detected unauthorized entries by regularly inspecting access points and perimeter fences for signs of tampering or intrusion attempts.
- Assisted in emergency situations, providing first aid and coordinating with emergency responders for swift resolution.
Theft loss security and covid implementation officer
01.2020 - 01.2021
- Mitigated risks during implementations by proactively identifying potential issues and developing contingency plans accordingly.
- Responded to various security incidents, providing immediate assistance and escalating issues when necessary.
- Participated in regular emergency drills to maintain preparedness for potential crisis situations.
- Assisted in the development and implementation of security policies, procedures, and protocols to improve overall safety.
- Demonstrated adaptability while working in various settings such as retail stores, corporate offices, events, or transportation hubs.
- Ensured compliance with regulatory standards by enforcing property rules consistently among all individuals present onsite.
- Established strong relationships with clients by addressing their concerns promptly and professionally regarding security matters.
- Supported loss prevention efforts by identifying shoplifting suspects through keen observation skills.
- Maintained confidentiality while handling sensitive information related to client assets or personnel information.
- Maintained a safe environment for staff and customers through proactive surveillance of potential threats.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Victory Church - Young Adults program director
01.2017 - 01.2020
- Scheduled and supervised volunteer staff meetings to discuss new ideas and update participants on program details and milestones.
- Provided ongoing direction and leadership for program operations.
- Optimized resource allocation, ensuring the successful completion of multiple concurrent projects.
- Evaluated program performance through comprehensive data analysis, driving continuous improvement efforts.
- Spearheaded fundraising efforts to secure resources necessary for program sustainability and success.
- Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
- Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
- Developed high-impact programs for optimal results, focusing on strategic planning and execution.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
- Advanced community outreach efforts by forging strong relationships with local partners.
- Improved program offerings based on changing trends, audience feedback and directives from station owners.
Pre-Board Screening Officer
01.2016 - 01.2020
- Provided critical incident response, maintaining composure under high-pressure situations.
- Demonstrated vigilance in monitoring surveillance systems for suspicious activities within airport premises.
- Conducted routine audits of security measures, identifying areas for improvement and implementing corrective actions as needed.
- Reduced risk of prohibited items entering secure areas through meticulous inspections.
- Assisted in deterring potential threats by performing regular and random security checks.
- Participated in ongoing training sessions, staying up-to-date on the latest transportation security procedures and technologies.
- Facilitated the apprehension of suspects, collaborating closely with law enforcement agencies when necessary.
- Prevented unauthorized access to secure areas by verifying credentials for airport personnel and contractors.
- Improved overall safety with effective communication and collaboration among team members.
- Adhered strictly to confidentiality guidelines when handling sensitive information about passengers or incidents that occurred during screenings.
- Utilized analytical skills effectively while reviewing x-ray images, accurately detecting any possible threat objects or discrepancies.
- Increased airport security by conducting thorough passenger and luggage screenings.
- Supported smooth operations by troubleshooting issues with screening equipment as needed.
- Contributed to a timely boarding process by efficiently managing passenger queues at checkpoints.
- Performed pat-downs to look for unauthorized materials and weapons.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Responded to critical security incidents by applying standard operating procedures designed to minimize loss of life and damage to property.
Service Supervisor
Cummins Western Canada
01.2009 - 01.2016
- Monitored team's performance and gave feedback when necessary.
- Assisted with training and development of team members.
- Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
- Reduced service downtime with proactive maintenance scheduling and quick response to equipment malfunctions.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Implemented quality control measures to ensure consistent levels of excellence across all aspects of service delivery.
- Collaborated with cross-functional teams to develop and implement strategies for continuous service improvement.
- Spearheaded the implementation of new technologies or tools to enhance overall service delivery and efficiency.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
- Handled customer complaints and inquiries.
- Conducted regular performance reviews for staff members, identifying areas for growth and providing constructive feedback.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
- Monitored inventory levels closely, optimizing stock management procedures for maximum cost-efficiency without compromising on part availability when needed.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Coordinated resources effectively between multiple projects or tasks, ensuring deadlines were met consistently without sacrificing quality standards.
- Fostered a culture of continuous improvement within the service team, encouraging open communication and collaborative problem-solving to overcome challenges.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Annuities Customer Service Representative and Operations support
Sun Life Financial
01.2005 - 01.2009
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Educated customers about products, services payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
Assistant Manager
McDonald's
01.1999 - 01.2005
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Created employee schedules to align coverage with forecasted demands.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Monitored security to protect employees, customers and property.
- Defined clear targets and objectives and communicated to other team members.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
Skills
Leadership
Safety
Developing and maintaining safe working practices and procedures including job site analysis
Focused on creating a safety-first mentality in the work place
Coaching and development of new employees though different procedures
Teaching how to engage in process and procedures
Teaching how to utilize different computer programs
Training on how to properly follow processes and documentation
Computer Knowledge including
Windows XP and Window Office programs
Citrix programs (BMS)
Mainframe database programs (IMS)
Multiple different POS systems
Process’ understanding including
Safety and security related process’ and procedures
Claim processing procedures, including policy requests
Insurance process’
Assembly Line process’
Customer Service
Excell at customer service
Experience in the Heavy duty automotive field
Situational Awareness
Crime Prevention
Incident documentation
Security Systems
Emergency Management
Problem-Solving
Multitasking
Decision-Making
First Aid
Critical Thinking
Effective Communication
Team Collaboration
Active Listening
Organizational Skills
Public Safety
Adaptability
Task Prioritization
Continuous Improvement
Mobile Surveillance
References
Available upon request
Volunteer Experience
- Volunteering in different positions at Victory Church Grande prairie for over 5 years
- Director with the Lethbridge Twinning Society 4yrs
- Young Adults leader with Victory Church international 7yrs
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Patroller
01.2021 - 01.2022
Theft loss security and covid implementation officer
01.2020 - 01.2021
Victory Church - Young Adults program director
01.2017 - 01.2020
Pre-Board Screening Officer
01.2016 - 01.2020
Service Supervisor
Cummins Western Canada
01.2009 - 01.2016
Annuities Customer Service Representative and Operations support
Sun Life Financial
01.2005 - 01.2009
Rental property manager
01.2004 - Current
Assistant Manager
McDonald's
01.1999 - 01.2005
Protection patroller
1 2023 - Current
Security Operation Control
1 2022 - 1 2023