Gurmeet Kaur Garcha
CALGARY,AB
Summary
Experienced Terminal Patroller with a strong background in customer service and public interaction. Skilled in conducting facility patrols, monitoring access points, and ensuring safety protocols are followed. Proven ability to interact professionally with the public, assist passengers or visitors, and handle inquiries and concerns with patience and efficiency. Adept at conflict resolution, problem-solving, and maintaining a calm, courteous demeanor in high-pressure situations. Committed to providing a secure and welcoming environment while upholding company policies and safety standards. Excellent communication and interpersonal skills, with the ability to build positive relationships with colleagues, clients, and the general public.
Overview
9
9
years of professional experience
Work History
Terminal Patroller
Corps of Commissionaires
10.2023 - Current
- Supervise guards responsible for controlling access.
- Assisted in emergency situations, providing first aid and coordinating with emergency responders for swift resolution.
- Utilized conflict resolution techniques when interacting with agitated individuals, defusing tensions while maintaining personal safety.
- Implemented effective crowd control strategies during special events or emergencies, ensuring public safety at all times.
- Maintained a high level of vigilance, leading to the prevention of potential security breaches.
- Detected unauthorized entries by regularly inspecting access points and perimeter fences for signs of tampering or intrusion attempts.
- Performed risk assessments for designated areas, identifying potential hazards and recommending preventive measures.
- Provided excellent customer service to Passenger's.
- Reduced incidents of vandalism through proactive patrolling and timely reporting to authorities.
- Conducted thorough investigations into reported incidents, resulting in accurate documentation and appropriate action taken.
- Responded to emergency calls to provide assistance to People in need.
- Conducted searches of individuals, vehicles and premises.
- Acted as interim supervisor, overseeing operations and tasks in the supervisor’s absence.
Terminal Patroller
ASP Security Services
10.2018 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Trained new personnel regarding company operations, policies and services.
- The rest of my job duties are similar like in my current role.
Terminal Patroller
Corps of Commissionaires
10.2016 - 10.2018
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Conducted searches of individuals, vehicles and premises.
Education
First Aid Course
St. John Ambulance
Calgary, AB07-2025
Alberta Basic Security Training Course (ABST) - Security
Corps of Commissionaires
Calgary, AB07-2025
Health Care Aide - Nursing
ABM College
Calgary, AB05-2016
Master of Arts - English, Economics
University of Delhi
Delhi, India06-2004
Skills
- Teamwork and collaboration
- Time management
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- First aid
- Emergency response
- Hard Working
- Punctuality
- Adaptability
Accomplishments
Awarded Employee of the Month once in 2025 and twice in 2024 for effectively handling emergencies and successfully performing duties as a backup supervisor.
Additional Information
Available to provide references upon request.
Languages
English
Punjabi
Hindi
Timeline
Terminal Patroller
Corps of Commissionaires
10.2023 - Current
Terminal Patroller
ASP Security Services
10.2018 - 10.2023
Terminal Patroller
Corps of Commissionaires
10.2016 - 10.2018
First Aid Course
St. John Ambulance
Alberta Basic Security Training Course (ABST) - Security
Corps of Commissionaires
Health Care Aide - Nursing
ABM College
Master of Arts - English, Economics
University of Delhi
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