Ruihua Mai
Brampton
Summary
Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Credit Advisor
RBC Royal Bank
09.2024 - Current
- Analyzed client financial situations to recommend suitable credit solutions.
- Identified potential risks and offered solutions, minimizing the likelihood of future credit issues.
- Provided exceptional customer service by promptly addressing inquiries or concerns resulting in enhanced customer satisfaction.
Expert Role Model-Search and Support Team
RBC Royal Bank
06.2024 - 09.2024
- Enhanced New to Role advisor performance by providing personalized guidance and support.
- Developed trust-based relationships with New to Role advisor through active listening and empathetic communication.
Senior Banking Advisor
RBC Royal Bank
04.2023 - 06.2024
- Advised clients on both Banking and Credit card products and services to enhance financial well-being.
- Conducted thorough needs assessments to identify suitable solutions for clients.
- Managed client portfolios, ensuring accurate record-keeping and compliance with regulations.
- Facilitated cross-selling of financial products, increasing customer engagement and satisfaction.
Banking Advisor
RBC Royal Bank
11.2012 - 04.2023
- Advised clients on financial products, fostering relationships to enhance customer satisfaction.
- Conducted detailed assessments of client needs, tailoring solutions for optimal financial outcomes.
- Collaborated with cross-functional teams to streamline banking processes and improve service delivery.
- Developed and delivered training programs to enhance team performance and product knowledge.
Education
Bachelor of Science - Education Technology
South China Normal University
Guangzhou ChinaMaster of Arts - Developmental Psychology
South China Normal University
Guangzhou ChinaSkills
- Credit, Personal Banking, Business Banking, Cards Product knowledge
- Risk Assessments
- Due Diligence
- Data Analysis
- Communication
- Adaptability
- Relationship Building
- Curious Mindset
- problem Solving
- Advice Based Solution
- Customer Service
- Financial Advice
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Certification
- Leadership Model Award 2023
- Platinum Club 2016
Timeline
Credit Advisor
RBC Royal Bank
09.2024 - Current
Expert Role Model-Search and Support Team
RBC Royal Bank
06.2024 - 09.2024
Senior Banking Advisor
RBC Royal Bank
04.2023 - 06.2024
Banking Advisor
RBC Royal Bank
11.2012 - 04.2023
Bachelor of Science - Education Technology
South China Normal University
Master of Arts - Developmental Psychology
South China Normal University