VISHESH ANAND
Scarborough,ON
Summary
Highly motivated and adaptable professional with a strong work ethic, exceptional interpersonal skills, and a proven ability to take on new challenges. Expertise includes resource allocation and schedule management, with a demonstrated quick mastery of new skills.
Overview
7
7
years of professional experience
Work History
Credit Advisor
TD Bank
11.2022 - Current
- Achieved and surpassed LEI target by 100% actively contributing to the team's overall success in meeting and exceeding objectives.
- Consistently meeting metric targets and surpassing them by 150%, recognized with a nomination for the 'Winning Together' award and secured compliance victory for 'Quarter 4'.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Monitoring accounts for fraudulent activity and liaising between customers and compliance department to resolve issues.
- Proficiently manage customer profiles, ensuring accurate information is obtained and maintained. Assist customers in comprehending bills, processing transactions, and facilitating payments.
Client Relationship Manager
Amazon.com
07.2020 - 01.2021
- Handles the communication and interactions between a company and its clients, ensuring client satisfaction, resolving issues and building long term relationships.
- Responsible for processing refunds to customers related to USA and Canada which involves verifying requests, issuing refunds, and ensuring accuracy and compliance with company policies and regulations.
- Aided customers in navigating returns for significant purchases, facilitating substantial refunds and resolving complex issues related to the return process for higher priced items.
- Helping troubleshooting their queries with low resolution time and appropriate conclusions
- Skilled at working independently and collaboratively in a team environment.
Sales Executive
Teleperformance Pvt. Ltd
01.2019 - 09.2019
- Developed and implemented proactive communication strategies tailored to engage clients effectively, ensuring clear and persuasive promotion of the company's latest products and services. Utilized a mix of channels such as emails, calls, and presentations to reach and influence clients positively.
- Demonstrated exceptional sales acumen by consistently surpassing sales targets through the strategic persuasion of clients to upgrade to premium plans. Leveraged a deep understanding of client needs and preferences to tailor offerings and provide solutions that added tangible value, thereby building trust and long-term relationships with clients.
Marketing Coordinator
Anand Automobiles
12.2017 - 01.2019
- Led a team of 5 to 6 individuals in the effective management of online car listings. Oversaw the uploading of comprehensive details, including specifications and pricing, onto the online platform. Maintained awareness of market trends and demand, responding to customer inquiries regarding desired vehicles. Provided information such as year of manufacture and mileage. Successfully finalized deals by negotiating prices with customers.
Sales Consultant
Policy Bazaar Insurance Web Aggregator Ltd
06.2017 - 11.2017
- Assisted customers in selecting the optimal insurance coverage for their families through detailed phone consultations, effectively gathering and understanding their specific needs.
- Aided customers by offering the most advantageous benefits coupled with competitive annual premium rates.
- Boosted sales performance by employing a consultative sales approach, emphasizing relationship building with both new and existing policyholders. Consistently surpassed monthly sales targets through effective strategies and client engagement.
Education
Business Management - Business
Fanshawe College
London, ON09.2022
Bachelor's - Business Administration, Banking and Insurance
GGSIP University
New, Delhi05.2017
Skills
- Compliance knowledge
- Credit risk management and mitigation
- Banking operations
- Microsoft office Suite
- Google Ads
- Organizational skills
- Business Development skills
- Stockroom Procedures
- Quality assurance understanding
- Branding
- Digital Marketing
- Customer Relations
- Client Retention Strategies
- Knowledge of gateway, C3 and S3
Timeline
Credit Advisor
TD Bank
11.2022 - Current
Client Relationship Manager
Amazon.com
07.2020 - 01.2021
Sales Executive
Teleperformance Pvt. Ltd
01.2019 - 09.2019
Marketing Coordinator
Anand Automobiles
12.2017 - 01.2019
Sales Consultant
Policy Bazaar Insurance Web Aggregator Ltd
06.2017 - 11.2017
Business Management - Business
Fanshawe College
Bachelor's - Business Administration, Banking and Insurance
GGSIP University
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