DARE IYALLA
Dieppe,Canada
Summary
Credit Advisor with extensive experience at Royal Bank of Canada, specializing in relationship management and financial analysis. Expertise in utilizing digital banking solutions to improve client engagement and satisfaction. Achieved notable sales growth through strategic planning and effective communication.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Credit Advisor
Royal Bank of Canada (RBC)
Moncton, Canada
09.2024 - Current
- Effectively leverage technology and other available tools and resources to provide clients with the right financial advice and/or credit solutions such as Overdrafts, Credit Cards, Lines of Credits, Installment loans, Investments, and Mortgages to meet required needs
- Help clients with their needs, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contact.
- Actively listen and engage clients in conversation to further understand their individual needs.
- Educating and assisting clients with using the bank's digital capabilities.
- Managing risk by adhering to compliance routines, processes, and controls to protect client's and shareholder's interest.
- Cultivate and maintain relationships with partners to make the most of business opportunities and referrals.
- Contribute to team results by supporting colleagues to be successful in achieving client's needs.
Banking Advisor
Royal Bank of Canada (RBC)
Moncton, Canada
07.2022 - 08.2024
- Proactively engaging with clients and uncovering their banking needs, providing tailored financial advice, and identifying advice and referral opportunities.
- Assist clients with everyday banking transactions such as personal/business accounts, credit cards, loans/lines of credit, mortgages, and investments to meet clients' needs.
- Help clients with their needs, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contact.
- Actively listen and engage clients in conversation to further understand their individual needs.
- Educating and assisting clients with using the bank's digital capabilities.
- Managing risk by adhering to compliance routines, processes, and controls to protect client's and shareholder's interest.
- Cultivate and maintain relationships with partners to make the most of business opportunities and referrals.
- Contribute to team results by supporting colleagues to be successful in achieving client's needs.
Branch Manager
Zenith Bank Plc
Lagos, Nigeria
01.2020 - 07.2022
- Achieved targets consistently using successfully branch partnership and marketing initiatives within timeline.
- Monitored and engaged customers service unit's daily engagements with clients to ensure excellent customer experience at the branch level.
- Consider each team member's unique talents when assigning tasks and projects to maximize success for employees and overall team performance.
- Leverage workforce planning tolls, setting clear expectations, and fostering strong sense of collaboration to achieve fast customer onboarding process.
- Verified branch operations daily with checks on processes staff activities and KPIs.
- Identified opportunities to deepen relationships, increase client acquisition and improve service level.
- Identified and developed relationships with business customers thereby growing and retaining market share.
- Coordinated, managed, and communicated promotional campaigns and products initiatives.
- Administered branch sales, service, and operational activities in line with company vision and goal.
Snr. Accounts and Relationship Manager
Zenith Bank Plc
Lagos, Nigeria
03.2011 - 01.2020
- Strategic management of assigned accounts to ensure overall account performance including client satisfaction, risk management, contractual obligations, sales growth and financial performance and profitability.
- Actively sold additional services to existing clients and new business leads.
- Presented new ideas and areas for development and improvement based upon client requests for possible client service improvement.
- Defined and implemented service enhancements to improve customer experience and foster satisfaction.
- Developed and mentored highly talented team members with implementation of relationship management strategies.
- Spearheaded operational processing improvements based on business trend analysis.
- Managed client expectations and enforced adherence to delivery deadlines in alignment with schedule and plans.
- Served as subject matter expert on company offerings and finance to clients and stakeholders.
- Gained familiarity with client needs and account nuances to assess service demands and provide value through insightful consultations.
- Sustained revenue by bringing in new customers and continuously connecting with established accounts.
- Accomplished multiple tasks in a fast-paced environment.
- Delivered polished and professional sales presentations to individual clients and groups.
Account and Relationship Manager
Zenith Bank Plc
Lagos, Nigeria
12.2005 - 03.2011
- Identified potential markets for products or services with economic and commercial surveys.
- Managed product distribution by negotiating contracts with vendors and distributors.
- Satisfied clients with close collaboration and consistent achievement of targets.
- Capitalized on emerging opportunities, consistently tracking markets to stay on top of trends.
- Helped optimize product design, color, or packaging by working closely with development personnel.
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.
- Identified issues and implemented prompt and successful solutions to eliminate backlog and maximize workflows.
- Responded promptly to customer, vendor and staff questions and quickly resolved issues, cultivating strong, long-term relationships.
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
Business Development and Sales Executive
Nigeria-Belgium Merchant (NBM) Bank Limited
Lagos, Nigeria
12.2003 - 11.2005
- Achieved profit targets, leveraging market knowledge and in-depth forecasts to plan sales operations.
- Create and monitor risk assets for new and existing customers using creative and fresh approaches.
- Boosted interest in company offerings with special events and marketing initiatives.
- Maintained consistently high customer satisfaction ratings through proactive service management strategies.
- Observed positive skills and attributes from personnel to build, improve and expand skills set.
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.
- Offered to assist with additional tasks to keep projects on-task and meet tight deadlines.
- Responded promptly to customer, vendor and staff questions and quickly resolved issues, cultivating strong, long-term relationships.
- Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities.
Education
MBA -
Universidad Catolica De Murcia
Murcia, Spain10-2023
Executive Programme in Digital Leadership - Digital Business Management
Singapore Management University
Singapore09-2022
B.Sc. (Hons.) - Economics
University of Uyo
Uyo, Akwa-Ibom State, Nigeria06.2000
Skills
- Business Development
- Account Management
- Customer Service
- Relationship Management
- Interpersonal Communications
- Business Analysis
- Client Engagement
- Risk Management
- Financial Analysis
- Compliance Management
- Risk Assessment
- Digital Banking Solutions
- Credit Analysis
- Customer Relationship Management
- Problem Solving
- Strategic Planning
- Effective Communication
- Active Listening
- Team Collaboration
- Relationship Building
- Financial Statement Analysis
- Debt Restructuring
- Financial Literacy
Certification
- Charted Management Institute (CMI);Certified Project Management Professional - 09/2025
- Chartered Institute of Loan & Risk management of Nigeria (CILRM); Fellow - 09/2020
- Institute of professional Managers and Administrators of Nigeria (IPMA); Fellow - 09/2020
Timeline
Credit Advisor
Royal Bank of Canada (RBC)
09.2024 - Current
Banking Advisor
Royal Bank of Canada (RBC)
07.2022 - 08.2024
Branch Manager
Zenith Bank Plc
01.2020 - 07.2022
Snr. Accounts and Relationship Manager
Zenith Bank Plc
03.2011 - 01.2020
Account and Relationship Manager
Zenith Bank Plc
12.2005 - 03.2011
Business Development and Sales Executive
Nigeria-Belgium Merchant (NBM) Bank Limited
12.2003 - 11.2005
MBA -
Universidad Catolica De Murcia
Executive Programme in Digital Leadership - Digital Business Management
Singapore Management University
B.Sc. (Hons.) - Economics
University of Uyo
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