Roza MEGRA
Calgary,AB
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Commercial Bank of Ethiopia. Skilled in customer service and financial management, adept at fostering team collaboration and maintaining rigorous health and safety standards. Achieved significant improvements in client loyalty and operational efficiency through meticulous attention to detail and a hospitality-focused approach. Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.
Overview
21
21
years of professional experience
Work History
Housekeeper
Top 2 Bottom Cleaning
06.2022 - Current
- Verified cleanliness and organization of storage areas and carts.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Customer Service Representative
7-eleven
11.2013 - 06.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Accounting Clerk
Commercial Bank of Ethiopia
02.2003 - 03.2011
- Managed accounts payable and receivables and payroll.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
- Input high volume of monthly invoices with consistent accuracy.
Education
Diploma - Accounting, Tax, And Payroll
Sundance College
Calgary, Canada05.2024
No Degree - ESL (English Us Second Language)
Columbia College
Calgary, Canada07.2019
Diploma - Clinical Nursing
Health Sciences Collage
Ethiopia01.2003
Skills
- Customer Service
- Hospitality background
- Customer service-focused
- Teamwork
- Cleaning and organizing abilities
- Health and safety compliance
Languages
English
Professional Working
Timeline
Housekeeper
Top 2 Bottom Cleaning
06.2022 - Current
Customer Service Representative
7-eleven
11.2013 - 06.2015
Accounting Clerk
Commercial Bank of Ethiopia
02.2003 - 03.2011
Diploma - Accounting, Tax, And Payroll
Sundance College
No Degree - ESL (English Us Second Language)
Columbia College
Diploma - Clinical Nursing
Health Sciences Collage
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