Rowen Schmalz
Cambridge,Canada
Summary
Motivated and dependable individual seeking part-time employment, bringing strong customer service, leadership, and organizational skills while contributing to a positive and efficient workplace.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Keyholder
Bulk Barn
Cambridge, Canada
01.2023 - Current
- Carefully handle money, ensuring accuracy.
- Participated in thorough cleaning tasks in team environments.
- Stocked both bulk and packaged items.
- Maintained professionalism when interacting with customers in person or over the phone.
- Trained new hires, guiding them through procedures for handling money, using the till, customer service skills, and cleaning duties.
- Assigned employees to specific duties.
- Authorized payments and merchandise returns.
- Oversaw store opening and closing procedures, including securing the premises and balancing tills.
- Acted as shift leader, supporting team members, and ensuring smooth store operations.
- Handled escalated customer concerns with professionalism.
Crew Member
McDonald's
Cambridge, Canada
11.2021 - 06.2022
- Memorized food and drink recipes to prepare orders with speed and accuracy.
- Maintained knowledge of store menus to advertise promotions.
- Assembled orders with accuracy.
- Prepared food and drinks up to desired standards.
- Delivered a high standard of service during peak volume periods.
- Carefully handled money with accuracy, accepting payments and issuing change.
- Worked under pressure during rushes and presented good time management.
Volunteer Assistant Stage Manager
Cambridge Community Players
Cambridge, Canada
11.2021 - 01.2022
- Worked alongside Vice Principal as ASM in the production of 'Our Town.'
- Took charge of all props and managed the cast, ensuring successful functionality of the play.
Education
Bachelor - Interior Design
Conestoga College Institute of Technology And Advanced Learning
Kitchener06-2029
Skills
- Excellent Customer Service
- Time Management
- Organizational Skills
- Attention to Detail
- Problem Solving
- Multitasking Abilities
- Quick Learner
- Leadership in Group Settings
- Staff training
- Supervising
Certification
Smart Serve Certified
References
References available upon request.
Timeline
Keyholder
Bulk Barn
01.2023 - Current
Crew Member
McDonald's
11.2021 - 06.2022
Volunteer Assistant Stage Manager
Cambridge Community Players
11.2021 - 01.2022
Bachelor - Interior Design
Conestoga College Institute of Technology And Advanced Learning