Crystal Roberts
Summary
Motivated employee who demonstrates a strong work ethic and strong social skills. I am detail oriented and successful at meeting and exceeding goals. I have expertise in customer service relations, and I am also familiar with business and marketing. I am actively seeking a position where I can optimize my problem-solving and organizational skills to contribute to increased customer satisfaction. Strong multitasking skills and fast learning ability ensure a quick contribution to your team.
Overview
13
13
years of professional experience
Work History
Keyholder
Rens Pets
2024.07 - Current
- Responsible for opening and closing the store
- Assist customers on the sales floor, on the telephone, as well as at the registers
- Proactively seek to learn and grow through personal learning and development opportunities
- Provide assistance restocking product throughout the shift
- Provide answers and concerns for customers when needed
- Maintain a safe and friendly environment for customers
Host
Scaddabush Italian Kitchen & Bar
2024.02 - 2024.06
- Greet and welcome guests promptly upon arrival, providing them with menus and information about daily specials
- Take food and beverages orders accurately using the POS system, ensuring all requests are communicated clearly to the kitchen staff
- Serve food and beverages in a timely manner, ensuring all items are presented in a timely manner
- Monitor guest satisfaction throughout their dining experience, addressing any concerns or requests promptly
- Assist with food preparations as needed, ensuring ensuring that all items meet safety and sanitation standards
- Maintain cleanliness and organization of the dining area, including sanitizing tables and utensils between guests
Server
The Ivy Arms
2022.11 - 2023.12
- Ensured optimal guest experiences by seating guests, taking orders, serving food and removing dinnerware with an exciting positive attitude
- Managed orders and accompanying financial transactions
- Maintain a clean safe environment
- Entertain guests during karaoke nights
- Knowledgeably recommend menu items and drinks based on customer needs and preferences
- Supported other workers to achieve maximum efficiency during peak attendance times
Social Media Coordinator (Lead)
Cannaco Cannabis Co.
2021.09 - 2022.11
- Increased Instagram follower count by 8.5% and gained 23.4% in increased content interactions since start date
- Administer all company social media accounts to ensure they're up to date & consistent to Liaise with web designers & local store teams to ensure all product updates and promotional timelines are accurate
- Plan, develop, and implement company's overall social media strategy
- Support and improve online presence and overall marketing efforts by managing, creating, and publishing original, high-quality content on Instagram and Facebook
- Handle all costumer inquiries via email marketing, social media, & promptly resolving all website requests & concerns
- Ensure maintained costumer rapport by reporting costumer requests, comments, concerns, & complaints
Budtender (Customer Service)
Cannaco Cannabis Co.
2020.06 - 2022.11
- Vast knowledge of all cannabis strains, products, and accessories available in store and online
- Conducts I.D checks for customers prior to entry
- Providing patrons with great customer service by maintaining a professional attitude, providing a helpful and informative visit
- Consistent weekly set up of displays and rotations, stocking products of weekly shipments
- Ensures the store is ready for opening every morning, communicates with staff to ensure staffing levels for the day will be met, ensures tills are counted daily
Team Coordinator
Campus Vacations/ JusCollege/ SWAT
2019.02 - 2022.05
- Responsible for preparing daily schedules
- Responsible for leading daily and nightly meetings to discuss current and future events
- Ensuring the physical and mental stability of students, which required a flexible schedule of
- Enforcing that policies are being followed by all staff and students
Account Coordinator
Campus Vacations/ JusCollege/ SWAT
2019.02 - 2022.05
- Leveraging my thorough knowledge of company policies to ensure the safety of students
- Responsible for maintaining the budget and balancing aspects of day-to-day activities
Server/Bartender
Champs Family Entertainment Center
2018.09 - 2019.09
- Maintain a clean and safe environment
- Maintain the satisfaction of guests through customer service
- Support staff members where help is required
- Provide a comforting experience for guests and ensure all guests left satisfied
- Responsible for organizing V.I.P
- Parties and special occasions such as birthdays
Sales Associate
The Shoe Company
2018.06 - 2019.04
- Cashier, customer interaction and support
- Maintain a welcoming environment for guests
- Required to have a wide-variety of knowledge of all store products
- Ensuring the satisfaction of all customers
Server
Lonestar Texas Grill
2017.09 - 2019.04
- Maintaining a clean and safe environment by inspecting the cleanliness of tables and seats
- Provide support to co-workers
- Ensuring the satisfaction of all customers
- Providing customers with great customer service by maintaining a professional attitude
Cashier
McDonalds
2012.07 - 2017.08
- Required to succeed in a high-pressure environment
- Providing the customers with high-quality, fast customer service
- Responsible for mentoring and training new employees
- Obtain and complete orders from customers
Education
Diploma - Acting For Film and Television
Humber College
2017-06
Skills
- Excellent communication skills
- Exceptional customer service
- Friendly and outgoing
- Teamwork and collaboration
- Multitasking and organization
- Upselling techniques
Technicalexperience
- Competent in Microsoft Office and Microsoft Excel
- Ability to work on both Mac and PC operating system
Timeline
Keyholder
Rens Pets
2024.07 - Current
Host
Scaddabush Italian Kitchen & Bar
2024.02 - 2024.06
Server
The Ivy Arms
2022.11 - 2023.12
Social Media Coordinator (Lead)
Cannaco Cannabis Co.
2021.09 - 2022.11
Budtender (Customer Service)
Cannaco Cannabis Co.
2020.06 - 2022.11
Team Coordinator
Campus Vacations/ JusCollege/ SWAT
2019.02 - 2022.05
Account Coordinator
Campus Vacations/ JusCollege/ SWAT
2019.02 - 2022.05
Server/Bartender
Champs Family Entertainment Center
2018.09 - 2019.09
Sales Associate
The Shoe Company
2018.06 - 2019.04
Server
Lonestar Texas Grill
2017.09 - 2019.04
Cashier
McDonalds
2012.07 - 2017.08
Diploma - Acting For Film and Television
Humber College