Roshni Mansuri
Brampton,Canada
Summary
A technology-inclined professional possesses strong troubleshooting capabilities and a customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive an optimal user experience. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative - Part Time
Walmart Canada
Etobicoke, ON
12.2022 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Educated customers about billing, payment processing, and support policies and procedures.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Data Annotator
Linguistix Tank Inc.
Mississauga, ON
05.2022 - Current
- Compared transcribed data with source document to detect and correct errors.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Translated complex technical issues into digestible language for non-technical users by following data entry protocols, rules and regulations.
- Corrected data entry errors to prevent duplication or data degradation.
Call Center Quality Analyst
Techpanditz IT Solutions
Remote
10.2019 - 04.2022
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Processed debit and credit card and electronic check payments.
- Responded to customer calls and emails to answer questions about products and services.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
Software Development Analyst
Rockers Technonolgies USA
Remote
07.2015 - 10.2019
- Created customized development frameworks for customers based on specific business goals and budgetary constraints.
- Performed user account maintenance tasks, including archiving defunct credentials and monitoring login systems for suspicious trends.
- Introduced automated testing protocols, shortening software validation timeframes by 30%.
- Balanced multiple projects by completing and updating documentation, managing scope, and adjusting schedules.
Education
Mobile Application Development -
Canadore College
Mississauga, ON09.2023
Project Management Information Technology -
Canadore College
North Bay, ON12.2022
Bachelor of Engineering in Computer Engineering -
Gujarat Technological University
06.2015
Skills
- Detail-Oriented
- Problem-Solving (Critical Thinking)
- Self-motivated
- Organizational (Communication)
- Time management (Multi-tasking)
- Active Listening
- Technical Support
- Computer Proficiency
Certification
- Certified ScrumMaster (CSM)
Accomplishments
- Achieved a 100% quality report by completing data annotation and reports with accuracy and efficiency as per defined criteria.
- Telephone Service: Professionally processed 70+ calls per day, providing information and service to ensure customer satisfaction.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Customer Service Representative - Part Time
Walmart Canada
12.2022 - Current
Data Annotator
Linguistix Tank Inc.
05.2022 - Current
Call Center Quality Analyst
Techpanditz IT Solutions
10.2019 - 04.2022
Software Development Analyst
Rockers Technonolgies USA
07.2015 - 10.2019
Mobile Application Development -
Canadore College
Project Management Information Technology -
Canadore College
Bachelor of Engineering in Computer Engineering -
Gujarat Technological University