Pallavi Joshi
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Committed to maintaining professional relationships to increase profitability and drive business results. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative - Part Time
Koodo Mobile
11.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Teacher
Rockwood International School
09.2022 - 08.2023
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
Field Sales Consultant
Airtel
03.2021 - 05.2022
- Increased sales revenue by building strong relationships with clients and identifying their specific needs.
- Achieved sales targets consistently by implementing strategic selling techniques and utilizing excellent negotiation skills.
- Established long-term partnerships with key accounts, driving repeat business and sustained revenue growth.
- Resolved customer issues promptly by working closely with support teams to address concerns or escalate as needed.
- Developed customized sales presentations tailored to individual client needs, showcasing the unique value proposition of our offerings.
- Increased upselling opportunities by actively listening to clients'' concerns and presenting alternative products or services as viable solutions.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Relations Supervisor
Kochar Infotech Ltd
01.2020 - 01.2021
- Enhanced customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Improved team performance through regular coaching, feedback, and development initiatives.
- Implemented effective communication strategies to maintain strong relationships with clients and stakeholders.
- Reduced customer complaints by proactively identifying areas of improvement and implementing changes accordingly.
- Conducted detailed analysis of customer feedback to identify trends and implement targeted improvements.
- Played a key role in achieving departmental goals by consistently exceeding individual performance objectives.
- Supported business growth by identifying opportunities for upselling additional products or services during customer interactions.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Developed comprehensive training programs for new hires to reduce onboarding time and increase employee effectiveness.
Education
Master of Education - B. ED M. ED Bachelor of Education-Master of Education
Khalsa College of Education
Amritsar, Punjab05.2022
Masters - Master of Commerce (Accounting And Finance)
BBK DAV College
Amritsar, Punjab08.2019
BBA - Accounting And Finance
BBK DAV College
Amritsar, Punjab05.2014
Skills
- Critical Thinking
- Attention to Detail
- Customer Relationship Management (CRM)
- Complaint Handling
- Conflict Resolution
- Positive Attitude
- Decision Making
- Sales Expertise
- High time management and organizing skills
- Excellent communication skills
- Good computer proficiency and expertise in languages such as C and C
- Proficiency in Microsoft Office
- Calm and Professional Under Pressure
- Proficiency in English
- Building Customer Trust and Loyalty
- Upselling Products and Services
- Effective Written and Verbal Communication
- Ability to Work Independently
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service Representative - Part Time
Koodo Mobile
11.2023 - Current
Teacher
Rockwood International School
09.2022 - 08.2023
Field Sales Consultant
Airtel
03.2021 - 05.2022
Customer Relations Supervisor
Kochar Infotech Ltd
01.2020 - 01.2021
Master of Education - B. ED M. ED Bachelor of Education-Master of Education
Khalsa College of Education
Masters - Master of Commerce (Accounting And Finance)
BBK DAV College
BBA - Accounting And Finance
BBK DAV College
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