Summary
Overview
Work History
Education
Skills
Timeline
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Kishanlal Dhuriya

Toronto,ON

Summary

Passionate, technically oriented, analytical, and research-motivated freshman currently
looking towards obtaining a PG in Business Insights and Analytics at Humber College.
Currently seeking an internship position in a challenging environment that allows me to learn,
innovate, and build on my academic experience. Very honest and reliable with quick learning,
communication, leadership, analytical, and strong work ethic skills along with the ability to
express ideas confidently. Looking towards building professional development in
computer science through mentoring and training to be an asset to any establishment.

Overview

6
6
years of professional experience

Work History

Customer Service Representative - Part Time

Farm Boy Inc.
10.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Operations Analyst

First Advanatage Pvt. Ltd.
07.2021 - 08.2023
  • Optimized operational efficiency by analyzing and streamlining processes.
  • Enhanced data accuracy through meticulous attention to detail in data management tasks.
  • Improved team productivity by implementing effective workflow strategies and time management techniques.
  • Boosted customer satisfaction levels with thorough analysis of client feedback and timely resolution of issues.
  • Supported business growth by providing insightful recommendations based on detailed market research and competitor analysis.
  • Contributed to the successful launch of new products and services through rigorous testing and quality assurance checks.
  • Designed plans to improve operations and suggested changes to systems for overall organization.

Marketing Manager

Gupta Milk Centre
08.2019 - 07.2021
  • Increased brand awareness by developing and implementing strategic marketing campaigns.
  • Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
  • Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
  • Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
  • Negotiated partnerships with key influencers, maximizing brand exposure in target markets.

Freelancer

Bajaj Allianz Life Insurance Company Limited
12.2018 - 12.2019
  • Enhanced client satisfaction by delivering high-quality work within deadlines.
  • Optimized project efficiency by creating and implementing effective task management strategies.
  • Increased revenue through successful marketing campaigns for various clients.
  • Strengthened client relationships with consistent communication and timely project updates.
  • Expanded professional network through attending industry events and engaging in online communities.

Relationship Manager

Sunness Capital India Pvt. Ltd.
08.2018 - 08.2019
  • Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
  • Collaborated with cross-functional teams for seamless management of high-profile accounts, resulting in improved customer satisfaction.
  • Implemented effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships.
  • Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
  • Developed targeted presentations for prospective clients, effectively showcasing the value of our services and products.
  • Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
  • Monitored financial markets closely to stay informed on industry trends, ensuring accurate advice and guidance for clients.
  • Organized regular events to foster community engagement among clients, solidifying existing relationships and attracting new business prospects.

Education

Ontario Graduate Certificate - Business Insights And Analytics

Humber Institute of Technology And Advanced Learning
Toronto, ON
09.2023

Master of Commerce - Commerce, Accounting, Business Mgmt/Admin

Malini Kishor Sanghvi College of Commerce & Eco
India
05.2019

Bachelor of Commerce - Commerce, Accounting, Business Mgmt/Admin

Malini Kishor Sanghvi College of Commerce & Eco
India
04.2017

High School Diploma -

Malini Kishor Sanghvi College of Commerce & Eco
India
02.2014

Skills

  • Account updating
  • Report Generation
  • Call Management
  • Data Collection
  • Customer Service
  • Strategic sales knowledge
  • Stock management
  • Product and service solutions
  • Customer Relationship Management (CRM)

Timeline

Customer Service Representative - Part Time

Farm Boy Inc.
10.2023 - Current

Operations Analyst

First Advanatage Pvt. Ltd.
07.2021 - 08.2023

Marketing Manager

Gupta Milk Centre
08.2019 - 07.2021

Freelancer

Bajaj Allianz Life Insurance Company Limited
12.2018 - 12.2019

Relationship Manager

Sunness Capital India Pvt. Ltd.
08.2018 - 08.2019

Ontario Graduate Certificate - Business Insights And Analytics

Humber Institute of Technology And Advanced Learning

Master of Commerce - Commerce, Accounting, Business Mgmt/Admin

Malini Kishor Sanghvi College of Commerce & Eco

Bachelor of Commerce - Commerce, Accounting, Business Mgmt/Admin

Malini Kishor Sanghvi College of Commerce & Eco

High School Diploma -

Malini Kishor Sanghvi College of Commerce & Eco

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Kishanlal Dhuriya