Roshita Mitta
Toronto,ON
Summary
Results-driven Project Coordinator and Business Manager with over 5 years of experience delivering operational excellence across diverse industries. Demonstrated expertise in managing large-scale trade shows, optimizing workforce operations, and enhancing customer experiences. Proficient in project supervision, logistics management, workforce optimization, and data analysis, with advanced skills in CRM tools and workforce management software.
Skilled at creating real-time dashboards, driving process improvements, and fostering long-term client relationships through effective coordination and communication. Adept at turning challenges into growth opportunities with a creative, data-driven, and detail-oriented approach. Committed to delivering impactful results and contributing to organizational success.
Overview
3
3
years of professional experience
Work History
Sales Associate(Part-time)
Premium Sweets and Restaurant
Scarborough, Toronto
09.2023 - Current
- Operated cash registers with accuracy, handling cash, checks, and card transactions, while promoting reward programs and current deals to boost sales.
- Provided exceptional customer service by assisting with purchases, locating items, and resolving inquiries, returns, and refunds.
- Restocked and organized merchandise, ensuring a clean and appealing front-lane display to enhance the shopping experience.
- Collaborated with shift managers to address challenges, maintain smooth operations, and improve customer satisfaction.
- Worked flexible schedules, including extra shifts, to meet business demands, and support team efficiency.
Project Coordinator (freelancer)
Builder Exhibitions Pvt Ltd.
Hyderabad, Telangana
05.2019 - 05.2023
- Client Management: Serve as the primary contact, gathering client requirements and managing expectations throughout the trade show process
- Logistics & Operations: Oversee booth design, materials shipment, and on-site setup; coordinate with vendors for timely delivery
- Project Management: Develop and manage project plans, timelines, and budgets; monitor progress and adjust as needed
- On-Site Support: Ensure smooth trade show operations, resolving issues and coordinating with teams and partners
- Post-Event Analysis: Conduct evaluations, gather client feedback, and implement improvements for future events
Work Force Management
Think and Learn Pvt Ltd. (Byju's)
Bangalore, Karnataka
08.2022 - 02.2023
- Enacted process improvements after monitoring forecasting and scheduling processes
- Developed custom reports and dashboards to track key performance indicators in real-time
- Presented findings from workforce analysis projects at internal conferences or workshops
- Monitored customer queues and call volumes to identify staffing shortages
- Monitored employees through regular assessments and performance evaluations
Customer Service Representative
Think and Learn Pvt Ltd. (Byju's)
Bangalore, Karnataka
10.2021 - 07.2022
- Handled customer inquiries, payments, and service requests.
- Managed customer calls efficiently in a fast-paced call center environment.
- Answered inbound calls to handle various concerns, set appointments, and close sales.
- Collaborated with colleagues and co-workers to deliver a quality customer experience.
- Conducted outbound calls to follow up on previous purchases, or provide additional support if necessary.
- Maintained customer records by updating account information in the database.
- Utilized various software programs, such as CRM systems, order management tools, and communication platforms, effectively.
Education
Post-Graduate Certificate - Global Business Management
Georgian College
Toronto, ON09-2023
BBA - Finance
Siva Sivani Degree College
Hyderabad India05-2018
Skills
- Customer Service Excellence
- Communication Skills
- Organization and time management
- Problem Solving and Critical Thinking
- Teamwork and collaboration
- Technical proficiency
Languages
English
Native/ Bilingual
Hindi
Full Professional
Telugu
Native/ Bilingual
References
References available upon request.
Timeline
Sales Associate(Part-time)
Premium Sweets and Restaurant
09.2023 - Current
Work Force Management
Think and Learn Pvt Ltd. (Byju's)
08.2022 - 02.2023
Customer Service Representative
Think and Learn Pvt Ltd. (Byju's)
10.2021 - 07.2022
Project Coordinator (freelancer)
Builder Exhibitions Pvt Ltd.
05.2019 - 05.2023
Post-Graduate Certificate - Global Business Management
Georgian College
BBA - Finance
Siva Sivani Degree College
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