Rory Sitar
Kitchener,Canada
Summary
Experienced branch and team leader with a background in operations management, staff supervision, and premium customer service. Managed multiple 250-300 car fleet branches. Known for strong leadership, accountability, and problem-solving in high-pressure environments.
Overview
13
13
years of professional experience
Work History
Branch Rental Manager Store #21
Entreprise Rent-A-Car
Guelph, Ontario
05.2024 - Current
- Account management
- Mentoring employee development
- Corporate initiative involvement
- Implementing & executing new business marketing plans / sales
- Lead a team of 10+ people
Branch Rental Manager Store #30
Entreprise Rent-A-Car
Guelph, Ontario
05.2023 - 05.2024
- Operating group service leader
- Vehicle fleet management (250+ cars)
- Managing day to day operations of a branch of 250 cars
- Constant collaboration with all other area branches
- Ensuring team executes customer service plan effectively, earning number 1 spot in customer satisfaction for 2 months in a row
Exotic Car Branch Manager
Entreprise Rent-A-Car
Guelph, Ontario
08.2022 - 05.2023
- Managing a satelite fleet of over 50 vehicles
- Building brand recognition with major insurance partners
- Home - city branch locations
- Mentoring employees company wide
Management Trainee Intern & Assistant Manager
Entreprise Rent-A-Car
Kitchener, Ontario
01.2019 - 08.2022
- Grew business from branch corporate accounts threw timely service and accurate billing
- Marketed to and collected accounts receivable for a 200+ car daily rental branch
- Leading a team of 10 people, including car preps, drivers, and customer service representatives
- Enterprise Holdings Inc.
Kitchen Staff | Line Cook/ Supervisor
Swiss Chalet
Kitchener, Canada
01.2013 - 01.2019
- Managing a kitchen staff to provide timely and quality meals to customers.
- Improved workplace efficiency by designing a streamlined product ordering method to save cost & time.
- Resolved workplace conflicts by balancing customer demand with staff needs.
Guitar Teacher
Youth Services
Kitchener, Canada
01.2013 - 01.2015
- Educated students aged 10-17 in music theory and trained them in practical playing ability.
- Guided Students through learning difficulties by aiding students to understand content that was presented.
- Spent extra time with students who had difficulties and tried different approaches such as using different visuals and playing techniques to help understand the content presented.
- Country Hills Community Center
Education
Bachelor of Arts - Computer science, environmental studies
Wilfrid Laurier University
Waterloo, ON01-2020
Ontario Secondary School Diploma -
Père-René-De-Galinée
Cambridge, ON01.2015
Skills
- Communication (Bilingual - French and English, written and oral professional proficiency)
- Collaboration
- Leadership
- Management
- Sales & Customer Satisfaction
- Team Member Promotion
- Business Operations
- Financial Analytics
- Technology
Affiliations
Team Captain, Laurier 1st year computer science competition, Waterloo, ON, January 1st 2016
- Steering a four-person team to create a game within competition constraints of creating a program to run rudimentary Python code to achieve a task (i.e Game, calculator etc.).
- Implemented rudimentary python code systems learned in class to build game hit-box system.
- Steering a four-person team to create a game within competition constraints of creating a program to run rudimentary Python code to achieve a task (i.e Game, calculator etc.).
- Implemented rudimentary python code systems learned in class to build game hit-box system.
Timeline
Branch Rental Manager Store #21
Entreprise Rent-A-Car
05.2024 - Current
Branch Rental Manager Store #30
Entreprise Rent-A-Car
05.2023 - 05.2024
Exotic Car Branch Manager
Entreprise Rent-A-Car
08.2022 - 05.2023
Management Trainee Intern & Assistant Manager
Entreprise Rent-A-Car
01.2019 - 08.2022
Kitchen Staff | Line Cook/ Supervisor
Swiss Chalet
01.2013 - 01.2019
Guitar Teacher
Youth Services
01.2013 - 01.2015
Bachelor of Arts - Computer science, environmental studies
Wilfrid Laurier University
Ontario Secondary School Diploma -
Père-René-De-Galinée