Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

ISAIE MURAMU

Ottawa,ON

Summary

Experienced in program management, focusing on delivering exceptional client services and improving operational efficiency. Holds a Bachelor's degree in Business Administration with a specialization in Accounting. Fluent in French and English, enabling effective communication in diverse environments. Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) and skilled in utilizing client information management systems. Demonstrates a proven track record of handling sensitive information with utmost care to ensure confidentiality and accuracy. Exceptional problem-solving abilities, adept at multitasking and time management, particularly in fast-paced program settings. Approaches work with a compassionate and non-judgmental mindset when working with seniors and individuals with diverse needs. Certified in First Aid and CPR, with hands-on experience supporting community-based programs.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Program Coordinator

BLEAT Ltd.
07.2021 - 02.2024
  • Coordinated day-to-day program activities, ensuring alignment with organizational goals.
  • Managed client communications, inquiries, and program materials distribution.
  • Prepared budgets and financial reports, enhancing transparency and cost management.
  • Supported team members with technical assistance and organized resources for events.
  • Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
  • Facilitated partnerships with local organizations to expand program offerings, broadening community impact.

Administration and Compliance Officer

One Acre Fund
07.2017 - 06.2021
  • Ensured compliance with policies and managed accurate client databases.
  • Provided administrative support, including appointment scheduling and correspondence.
  • Facilitated team meetings and managed resource bookings for program activities.
  • Managed relationships with regulators, maintaining open lines of communication to ensure transparent operations.
  • Assisted with internal and external audits to confirm compliance with applicable laws and regulations.


Program Assistant

Society for Family Health (SFH)
01.2012 - 06.2017
  • Assisted in the coordination of health-related community outreach programs
  • Handled inquiries from clients and partners, providing general information and scheduling services
  • Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
  • Assisted with planning and coordinating day-to-day and special program activities.
  • Supported room and resource bookings for program activities, ensuring timely execution of events
  • Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
  • Managed and updated program-related records, ensuring they were accurate and easily accessible

Education

Bachelor of Business Administration - Business Accountancy

School of Finance And Banking
Kigali
12.2011

Skills

  • Bilingual Proficiency in English and French
  • Expert in Client Communication
  • Proficient in Microsoft Office Suite
  • Confidential Information Management
  • Effective Problem-Solving Skills
  • Ability to work independently and as part of a team
  • Office Administration
  • Generating schedules
  • Customer focused
  • Database management
  • Computer proficiency
  • Professional communication
  • Conflict resolution
  • Strong written and oral communication skills
  • Highly flexible and adaptable
  • Customer relations
  • Innovative mindset

Certification

  • WHMIS: Workplace Hazardous Materials Information System Certification, AixSafety, January 2024.
    Customer Service, Organizational Psychology, and Dealing with Difficult People Certification, ISS Language and Career College of BC, December 2024.
  • First Aid & CPR/AED Level C – Canadian Red Cross Ottawa, July 2024.
  • Google for Sheets Certification, Google & One Acre Fund, Kigali, June 2021.
  • Communicating with Diplomacy and Tact - LinkedIn Learning, January 2020.
  • Communicating with Diplomacy and Tact - LinkedIn Learning, January 2020.
    Project Management Certification, PSI Learning and Performance, Kigali, November 2015.

Languages

English
Full Professional
French
Full Professional

Timeline

Program Coordinator

BLEAT Ltd.
07.2021 - 02.2024

Administration and Compliance Officer

One Acre Fund
07.2017 - 06.2021

Program Assistant

Society for Family Health (SFH)
01.2012 - 06.2017

Bachelor of Business Administration - Business Accountancy

School of Finance And Banking

Similar Profiles

CREATE PROFILE
ISAIE MURAMU