Roohi Firdous
Toronto,,ON
Summary
Results-oriented software developer with experience in implementing software solutions. Proficient in PL/SQL and Python, with a strong foundation in data manipulation and data visualization. Demonstrated ability to analyze complex problems and communicate findings effectively. Eager to apply programming expertise in software development to drive data centric solutions for business growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
IO Solutions Contact Centre
Montreal , QC
12.2022 - Current
- Actively listened to customers and addressed concerns promptly, increasing customer satisfaction from 70% to 90% within eight months.
- Maintained customer satisfaction at 90% with advanced strategies, focusing on addressing customer needs and resolving concerns.
- Implemented a customer loyalty program boosting customer retention by 27%.
Software Developer
ADP Pvt Ltd
Hyderabad , India
08.2017 - 05.2019
- Developed efficient PL/SQL queries, functions, stored procedures, views, and indexes that reduced data retrieval times by 25%.
- Optimized complex SQL queries, cutting execution time by 30%.
- Created test strategies and test cases for software quality, resulting in 5% fewer post release defects.
- Worked across production support and authorized code enhancements resulting in increased stability.
- Worked with Agile methodology, scrum meetings and managing reviews.
Education
AEC - Artificial Intelligence And Machine Learning
Ascent College of Technology
Montreal, QC07.2023
Bachelors of Technology - Computer Science And Engineering
CMR Engineering College
Hyderabad, India06.2017
Skills
- Visualization: Microsoft Excel, PowerBI
- IDEs: Jupyter Notebook, PyCharm, SQL Workbench, IntelliJ, Visual Studio
- Packages known: NumPy, Pandas, Matplotlib, Scikit, TensorFlow, PyTorch, Keras
- Data Analysis: Reinforcement Learning, ML Models, Classification, Time series analysis, Regression, Computer Vision
Certification
- Google Career Certificate- Data Analytics
My Projects
- Generate Captions for Images -Developed a deep learning model using Vision Transformer and PyTorch to automatically generate descriptive captions for images, bridging computer vision and natural language processing.
- Data Cleaning and Exploratory Data Analysis- This Data Science project aims at analyzing the daily YouTube trending videos dataset.
- Recommendation systems for Books- Designed and implemented a book recommendation system using machine learning and collaborative filtering techniques to provide personalized book recommendations to users based on their reading preferences.
- Fake News Detection- Developed and implemented a machine learning-based fake news detection system to automatically identify and classify fake news articles and misinformation.
- Data Analysis with SQL-Conducted comprehensive data analysis using SQL on a European Soccer Database to extract valuable insights and trends from player statistics, team performance, and match results
Personal Skills
- Excellent communication and active listening skills.
- Attention to detail and ability to handle high- pressure situations.
- Proven team collaboration and professionalism.
Accomplishments
- Completed over 100 LeetCode and HackerRank challenges in SQL and Python.
- Collaborated in the development of i – CMREC Smart app.
- Received an appreciation award for speaking at Hyderabad NULL Chapter Meet on computer security.
References
References available upon request.
Timeline
Customer Service Specialist
IO Solutions Contact Centre
12.2022 - Current
Software Developer
ADP Pvt Ltd
08.2017 - 05.2019
AEC - Artificial Intelligence And Machine Learning
Ascent College of Technology
Bachelors of Technology - Computer Science And Engineering
CMR Engineering College
- Google Career Certificate- Data Analytics
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