Farheen Khanam
Halifax,NS
Overview
10
10
years of professional experience
Work History
Customer Service Representative
IO solutions Contact Centre
Halifax, NOVA SCOTIA
08.2023 - 12.2023
- Kept accurate records of patient interactions and transactions within the practice management software program.
- Scheduled appointments, answered phones, and responded to emails promptly.
- Performed data entry tasks such as updating patient demographics or entering laboratory results into the EHR system.
- Greeted patients and collected patient information, including medical history.
- Entered patient information into the electronic health record system.
- Ordered medical supplies when needed following established procedures.
- Maintained a clean and organized front desk area in accordance with safety regulations.
- Scanned documents into the EHR system when necessary for efficient storage of patient information.
- Provided administrative support to clinicians including filing charts and organizing supplies.
- Printed labels for specimen collection tubes according to protocol guidelines.
- Received incoming mail daily and distributed it accordingly within the office.
- Answered questions from patients regarding their accounts or other general inquiries related to clinic services.
- Handled incoming calls and directed callers to appropriate department or employee.
Medical Office Clerk
King Khaled Eye Specialist Hospital
, Saudi Arabia
10.2015 - 06.2019
- Received incoming mail daily and distributed it accordingly within the office.
- Reviewed invoices for accuracy before submitting them for payment processing.
- Scheduled appointments, answered phones, and responded to emails promptly.
- Scanned documents into the EHR system when necessary for efficient storage of patient information.
- Verified insurance coverage and obtained prior authorizations for procedures as needed.
- Ordered medical supplies when needed following established procedures.
- Greeted patients and collected patient information, including medical history.
- Prepared documents such as consent forms, medical records requests, treatment plans, referral letters and prescriptions according to established protocols.
- Provided administrative support to clinicians including filing charts and organizing supplies.
- Assisted with referrals and prepared medical records for patients.
- Submitted diagnosis and procedure codes for insurance companies.
- Routed laboratory or diagnostic results to appropriate staff.
Customer Service Representative
Amazon
, India
02.2014 - 05.2015
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Post Baccalaureate Diploma - Healthcare Management
Cape Breton University
Sydney, NS12-2024
Master of Science - Biotechnology
Osmania University
India01-2014
Skills
- Scheduling
- Complaint resolution
- Data Collection
- Consultative Sales
- Appointment Scheduling
- Call Management
- Inbound and Outbound Calling
- Report Generation
- Stock management
- Microsoft Outlook
- Customer Service
- Medical terminology knowledge
- Computer Proficiency
- Administrative Support
- Microsoft Office
Timeline
Customer Service Representative
IO solutions Contact Centre
08.2023 - 12.2023
Medical Office Clerk
King Khaled Eye Specialist Hospital
10.2015 - 06.2019
Customer Service Representative
Amazon
02.2014 - 05.2015
Post Baccalaureate Diploma - Healthcare Management
Cape Breton University
Master of Science - Biotechnology
Osmania University
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