Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marie Wilson

2 York Street, Lindsay, ON

Summary

Customer experience professional with strong background in enhancing customer satisfaction and loyalty. Adept at resolving issues, managing high-stress situations, and implementing effective solutions. Strong focus on team collaboration and achieving results. Skilled in communication, problem-solving, and relationship-building, with keen understanding of customer needs.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Front End Retail Cashier

Home Hardware
08.2023 - Current
  • Successfully maintained an accurate record of daily transactions preventing any financial discrepancies.
  • Enhanced customer satisfaction by providing efficient and courteous service during checkout.
  • Complied with all company policies including proper handling of sensitive information.
  • Processed returns and exchanges with attention to detail, adhering to store policies while prioritizing customer satisfaction.
  • Supported inventory management by restocking shelves and conducting regular price checks for accuracy.
  • Provided excellent communication with colleagues in other departments when needed assistance or resolving customer concerns required teamwork.

Medical Administrative Secretary

Port Perry Medical Imaging
10.2022 - 07.2023
  • Received incoming requisitions from physicians, set-up and managed patient appointments.
  • Answered telephone calls to offer information, answer questions, and direct calls to staff.
  • Kept information confidential and followed guidelines to maintain patient trust.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.

Front End Department Manager

Shopper's Drug Mart
07.2012 - 09.2022
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.

Office Administrator

Crittenden Trucking
02.2010 - 11.2018
  • Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Prepared vendor invoices and processed incoming payments.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Answered phone system, routing calls, delivering messages to drivers.
  • Maintained accounts payable and receivable.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.

Bookkeeping and Accounting Administrator

Nellie Westerman Accounting Services
01.2010 - 07.2012
  • Handled payroll duties for 20 clients.
  • Prepared all documents for taxes.
  • Reported on status of accounts payable and accounts receivable.
  • Processed bank deposits and reconciled financial statements.
  • Collaborated with accountants and prepared financial reports.
  • Completed bookkeeping for clients.
  • Submitted all government remittances such as employment insurance, WSIB and HST.
  • Income tax data input for 1300+ employees.

Education

Accounting & Payroll Administrator - Accounting And Finance

TRiOS College
Oshawa, ON
2010

High School Diploma -

Port Perry High School
Ajax, ON
1979

Skills

  • Client support
  • Effective problem resolution
  • Effective time management
  • Strong focus on accuracy
  • Multitasking
  • Strong organizational abilities
  • Accurate data entry
  • Calm under pressure
  • Cash management

Certification

Joint Health and Safety Certified

Standard First Aid & CPR Certified

Timeline

Front End Retail Cashier

Home Hardware
08.2023 - Current

Medical Administrative Secretary

Port Perry Medical Imaging
10.2022 - 07.2023

Front End Department Manager

Shopper's Drug Mart
07.2012 - 09.2022

Office Administrator

Crittenden Trucking
02.2010 - 11.2018

Bookkeeping and Accounting Administrator

Nellie Westerman Accounting Services
01.2010 - 07.2012

Accounting & Payroll Administrator - Accounting And Finance

TRiOS College

High School Diploma -

Port Perry High School

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Marie Wilson