ROMAN J. FERNANDEZ
Chula Vista,CA
Summary
Highly skilled and dedicated professional with extensive experience in the luxury hotel market and the restaurant and service industry. Seeking an opportunity to leverage my years of expertise and passion for customer satisfaction to contribute and represent a reputable company in the hospitality sector.
Overview
11
11
years of professional experience
Work History
Front Office Agent
Pendry Hotel
04.2022 - Current
- As a dedicated Front Desk Agent at a luxury hotel, I consistently deliver the highest level of service to our esteemed guests, ensuring an exceptional experience throughout their stay
- With a proven track record of outstanding performance and a passion for excellence, I have earned the title of the highest-selling agent multiple times and have been recognized as the Employee of the Month and Quarter
Server/Bartender
Waterfront Grill
06.2021 - 06.2022
- As someone whose been in the industry for an extensive period, I bring a wealth of experience in crafting a wide variety of beverages and delivering exceptional service to patrons.
- My ability to thrive in fast-paced environments, my in-depth knowledge of mixology, and my dedication to creating memorable guest experiences sets me apart
Head Concierge
Sycuan Casino Resort
12.2019 - 06.2021
- Excellent communication and interpersonal skills with customer service orientation
- Expert multitasker, handling travel arrangements, reservations, and guest accommodations efficiently
- Capable of gathering information about community amenities and recreational activities
- Superior scheduling and organization skills
- Anticipate guests' needs and personalize services to create a memorable and bespoke experience
- Collaborate with housekeeping, maintenance, and other hotel departments to address guest needs and resolve issues promptly
Server
Cheesecake factory
10.2017 - 01.2021
- Provides server duties to which meet the guidelines and training presented by The Cheesecake factory which include knowledge of an extensive drink/food and dessert menu
Busser
Pendry Hotel
05.2017 - 10.2017
- Provided hotel guests with excellent service and hosted our guests in a manner that would be expected of a modern luxury hotel
- Bussing duties included maintaining a clean and safe pool area as well as changing the decor of the pool to fit certain occasions and events
- During slow or busy times only one busser was present and would also help with barbacking duties
Server
Applebee's
12.2013 - 05.2016
- As a Server and Bartender at Applebee's, I demonstrated exceptional customer service skills and a strong commitment to creating a positive dining experience for guests
- My role encompassed a diverse range of responsibilities, highlighting my ability to multitask and thrive in a fast-paced environment
- My experience at Applebee's as a Server and Bartender allowed me to refine my customer service skills, develop strong communication abilities, and thrive in a fast-paced setting
- I am proud of my contributions to creating memorable dining experiences and positively impacting the restaurant's reputation for exceptional service
Server/Waiter
Dave and Buster's
09.2014 - 03.2015
- Primary responsibility was to ensure great customer service while taking food and drink orders
- Alcohol Responsibility was a high priority and required a higher attention of detail of server responsibility
Skills
- Upselling strategies
- Brand representation
- Listening skills
- Guest relations
- Exceptional communication
- Strong work ethic
Timeline
Front Office Agent
Pendry Hotel
04.2022 - Current
Server/Bartender
Waterfront Grill
06.2021 - 06.2022
Head Concierge
Sycuan Casino Resort
12.2019 - 06.2021
Server
Cheesecake factory
10.2017 - 01.2021
Busser
Pendry Hotel
05.2017 - 10.2017
Server/Waiter
Dave and Buster's
09.2014 - 03.2015
Server
Applebee's
12.2013 - 05.2016
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