Baris Koksal
Surrey,Canada
Summary
Professional in hospitality with strong expertise in front office operations,upselling and guest relations. Known for high standards and consistent delivery of results. Strong focus on team collaboration and flexibility with changing needs. Skilled in customer service, problem-solving, and administrative tasks. Valued for reliability, adaptability, and results-driven approach.
Overview
10
10
years of professional experience
Work History
Front Office Agent
Shangri-La Vancouver
09.2024 - Current
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Implemented a system to track lost-and-found items more effectively, increasing the return rate of lost belongings to their rightful owners.
- Collaborated with housekeeping staff to ensure rooms were ready for guests upon arrival.
- Assisted in revenue management strategies by analyzing booking patterns and implementing pricing adjustments accordingly.
- Updated hotel information systems regularly, enabling accurate record keeping and seamless communication between departments.
- Provided exceptional concierge services by making restaurant reservations or arranging transportation for guests upon request.
Room Division Managment Internship
Fairmont Austin
02.2023 - 12.2023
- Collaborate with other departments to ensure seamless operations and guest satisfaction
- Assist in conducting performance evaluations for room division employees to identify areas for improvement and recognize
- Assist in the development and execution of training programs for room division staff to enhance their customer service skills
Front Office Supervisor
Fairmont Quasar Istanbul
10.2022 - 01.2023
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Dispersed petty cash to employees and collected and managed receipts.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Maintained accurate financial records, including daily reports on sales transactions, cash drawer balances, and room charges.
Night Supervisor
Fairmont Quasar Istanbul
11.2021 - 10.2022
- Supervise and manage the night audit team to ensure accurate financial reporting and timely resolution of guest issues
- Implement and maintain security protocols to ensure the safety of guests and staff during the night shift
- Manage and resolve any guest complaints or issues during the night shift to ensure guest satisfaction and a positive
- Coordinate with various departments within the hotel to fulfill guest requests and ensure a seamless and exceptional
- Developed strong relationships with staff members through effective communication and leadership efforts.
- Collaborated with daytime supervisors to develop strategies for improved efficiency across all shifts.
- Facilitated smooth shift transitions by maintaining open communication between day and night teams.
- Managed inventory control, ensuring adequate supplies were available for nightly operations.
- Enhanced workplace safety by implementing and enforcing strict security protocols for night shift employees.
Front Office Agent
Fairmont Quasar Istanbul
10.2021 - 02.2022
- Provide exceptional customer service to guests, ensuring a warm and friendly welcome upon arrival and throughout their
- Ensure the smooth check-in and check-out process for guests, providing exceptional customer service and addressing any
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Implemented a system to track lost-and-found items more effectively, increasing the return rate of lost belongings to their rightful owners.
- Collaborated with housekeeping staff to ensure rooms were ready for guests upon arrival.
Front Office Agent
Sofitel Istanbul Taksim
05.2016 - 10.2016
- Experience
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Implemented a system to track lost-and-found items more effectively, increasing the return rate of lost belongings to their rightful owners.
- Collaborated with housekeeping staff to ensure rooms were ready for guests upon arrival.
- Assisted in revenue management strategies by analyzing booking patterns and implementing pricing adjustments accordingly.
- Updated hotel information systems regularly, enabling accurate record keeping and seamless communication between departments.
- Provided exceptional concierge services by making restaurant reservations or arranging transportation for guests upon request.
Butler
Raffles Hotel
05.2015 - 10.2015
- Maintained high standards of cleanliness and organization throughout the property, resulting in a consistently welcoming environment for residents and guests.
- Coordinated travel arrangements for family members and guests, leading to hassle-free trips and enjoyable experiences.
- Assisted with event planning and execution, ensuring successful gatherings that left lasting impressions on attendees.
- Collaborated with other household staff members to ensure cohesive operation of all domestic matters.
- Enhanced guest experiences by providing personalized and attentive services as per their preferences.
- Arranged for extra bedding, linens, towels, and furniture to satisfy guests.
Houskeeping
Swiss Hotel Istanbul
07.2021 - 12.2021
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Associated degree -
Istanbul University
01-2017
Skills
- Strong Work Ethic
- Team player attitude
- Multitasking proficiency
- Exceptional communication
- Guest Relations
- Property Management Systems
- Upselling strategies
- Guest Relations Management
Languages
English
Native or Bilingual
Turkish
Native or Bilingual
Timeline
Front Office Agent
Shangri-La Vancouver
09.2024 - Current
Room Division Managment Internship
Fairmont Austin
02.2023 - 12.2023
Front Office Supervisor
Fairmont Quasar Istanbul
10.2022 - 01.2023
Night Supervisor
Fairmont Quasar Istanbul
11.2021 - 10.2022
Front Office Agent
Fairmont Quasar Istanbul
10.2021 - 02.2022
Houskeeping
Swiss Hotel Istanbul
07.2021 - 12.2021
Front Office Agent
Sofitel Istanbul Taksim
05.2016 - 10.2016
Butler
Raffles Hotel
05.2015 - 10.2015
Associated degree -
Istanbul University
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