Rochelle Dixon
Nanaimo,BC
Summary
Experienced leader with over 10 years in healthcare and emergency management, focused on patient safety and quality care. Proven ability to manage multidisciplinary teams and develop policies that enhance service delivery and organizational safety. Strong skills in conflict resolution, trauma-informed practices, and stakeholder engagement to foster inclusive environments.
Overview
5
5
years of post-secondary education
10
10
years of professional experience
Work History
Manager, Client Services
WorkSafeBC
Richmond, British Columbia
06.2023 - Current
- Lead a multidisciplinary team overseeing complex psychological injury and sexualized violence claims within the mental health vertical.
- Provide strategic leadership and operational oversight to ensure trauma-informed service delivery focused on patient-centered care.
- Collaborate with healthcare providers, legal advisors, and community partners to resolve complex cases, improving overall client outcomes.
- Interpret legislation and organizational policy to ensure fair and defensible decision-making.
- Utilize Power BI and performance metrics to identify areas for continuous improvement and enhance service delivery.
- Represent WorkSafeBC on provincial committees supporting strategic organizational priorities.
Manager, Corporate Security & Emergency Management
WorkSafeBC
Richmond, British Columbia
04.2019 - 06.2023
- Conduct threat and risk assessments, advising leadership on organizational safety and crisis response measures.
- Develop policies and emergency response procedures that enhance safety and ensure compliance with legislative obligations.
- Collaborate with public health and emergency services to coordinate provincial emergency planning and response.
- Foster a proactive risk management culture through education and stakeholder engagement initiatives.
Violence Prevention Specialist
Vancouver Coastal Health
Vancouver, British Columbia
03.2018 - 01.2019
- Provided consultation and leadership in preventing workplace violence across healthcare settings.
- Collaborated with interdisciplinary teams to assess behavioral risk and support clinical decision-making.
- Delivered training to enhance multidisciplinary teams' ability to prevent workplace violence.
- Conducted violence risk assessments and developed tailored risk management plans for healthcare units.
- Promoted trauma-informed and person-centered approaches in safety and care practices.
Clinical Security Assistant
Avon and Wiltshire Mental Health Partnership NHS Trust
Bristol, United Kingdom
07.2016 - 01.2018
- Executed crisis intervention and therapeutic engagement strategies, leading to patient stabilization.
- Collaborated with clinical teams to implement recovery-oriented care in secure mental health environments.
- Applied safeguarding principles and mental health legislation to uphold patient dignity and safety.
Education
Bachelor of Science (Honours) - Law & Psychology
University of the West of England
Bristol 09.2007 - 06.2012
Skills
- Client-Centered Care
- Conflict Resolution & De-escalation
- Community Partnerships
- Regulatory Compliance
- Resource Allocation
- Operational Oversight
- Leadership & People Development
- Mental Health Case Management
- Strategic Planning
- Risk Management
- Performance Metrics
- Crisis Response Planning
Professional Development
- HCR-20 Violence Risk Assessment
- Threat Risk Assessment (TRA)
- Provincial Violence Prevention Curriculum (PVPC)
- Emergency Management & Business Continuity
- Mental Health Crisis Intervention
- Leadership Development
References
References available upon request.
Timeline
Manager, Client Services
WorkSafeBC
06.2023 - Current
Manager, Corporate Security & Emergency Management
WorkSafeBC
04.2019 - 06.2023
Violence Prevention Specialist
Vancouver Coastal Health
03.2018 - 01.2019
Clinical Security Assistant
Avon and Wiltshire Mental Health Partnership NHS Trust
07.2016 - 01.2018
Bachelor of Science (Honours) - Law & Psychology
University of the West of England
09.2007 - 06.2012