Maylyn Arsenault
Edmonton,Canada
Summary
Detail-oriented and highly organized administrative professional with extensive experience in administrative support, customer service, and team leadership. Skilled in medical office administration, patient scheduling, and office procedures, with a strong ability to work in fast-paced, high-volume environments. Currently pursuing further education in medical office administration and hospital unit coordination, with a focus on providing efficient and accurate healthcare support. Seeking to contribute to the success of a dynamic healthcare team. Comprehensive experience in medical administrative tasks and patient interaction. Known for effective office management, ensuring smooth operations and seamless patient flow. Emphasizes teamwork and adaptability, displaying excellent organizational skills and a patient-centered approach.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Guest Services Supervisor
Four Points by Sheraton Edmonton South
01.2015 - Current
- Supervise front desk staff to ensure excellent customer service and smooth operational flow
- Oversee guest check-ins/outs, billing, bookings, and ensure confidentiality and accuracy in all transactions
- Resolve guest inquiries, complaints, and reviews promptly and professionally
- Coordinate with departments (maintenance, housekeeping) to maintain operational efficiency
- Manage inventory, order office supplies, and ensure guest-related materials are stocked
- Perform administrative duties, including data entry, scheduling, and handling clerical tasks
- Conduct night audit duties, credit card and POS settlement, cash float management, and report generation
- Act as Front Office Manager in the absence of the supervisor, ensuring seamless operation
- Hired, trained and managed team of 8 Guest Services Representatives successfully.
- Oversaw day-to-day operations of 139-room hotel with staff of 30+ employees.
Front Desk Supervisor
Travelodge Edmonton West
01.2012 - 01.2015
- Managed guest reservations, check-ins/outs, and guest inquiries, ensuring accuracy and exceptional customer service
- Trained and supervised front desk staff, prepared schedules, and approved payroll
- Assisted with office duties, including photocopying, faxing, and document filing
- Participated in the Health and Safety Committee, conducting inspections and ensuring compliance
- Recognized as Associate of the Year in 2014 for outstanding service and leadership
Education
Medical Office Assistant -
Academy of Learning Career College
Edmonton, ABHospital Unit Coordinator (Specialty) - Laboratory & Diagnostic Processes
Academy of Learning Career College
Edmonton, AB03.2025
Bachelor of Science in Commerce (Marketing) -
Pamantasan Ng Lungsod Ng Pasay
Pasay, Philippines04.2001
Associate in Computer Science -
Pamantasan Ng Lungsod Ng Pasay
Pasay, Philippines03.1998
Skills
- Medical Office Administration
- Front Desk Operations & Customer Service
- Data Entry & Record Management
- Team Leadership & Training
- Crisis Management & Conflict Resolution
- MS Office Suite (Word, Excel, PowerPoint, Outlook, Teams, SharePoint)
- Time Management & Multitasking
- Bookkeeping & Billing
- Strong Communication & Organizational Skills
- Client-Centered Care
- Proven ability to work independently and within a team
- Detail-oriented
- Proficient in using various software applications
- Fast, accurate typing (50 wpm)
- Bilingual in English and Filipino
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 6 staff members.
Certification
- Intermediate First Aid and CPR Certificate (Level C)
- WHMIS (Workplace Hazardous Materials Information System)
- Alberta Netcare Portal Training
- Peer Auditor Certification
- Valid Class 5 Driver’s License
Languages
English
Full Professional
Filipino
Native or Bilingual
Timeline
Guest Services Supervisor
Four Points by Sheraton Edmonton South
01.2015 - Current
Front Desk Supervisor
Travelodge Edmonton West
01.2012 - 01.2015
Medical Office Assistant -
Academy of Learning Career College
Hospital Unit Coordinator (Specialty) - Laboratory & Diagnostic Processes
Academy of Learning Career College
Bachelor of Science in Commerce (Marketing) -
Pamantasan Ng Lungsod Ng Pasay
Associate in Computer Science -
Pamantasan Ng Lungsod Ng Pasay
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