BISOLA AKINWANDE
TORONTO,ON
Summary
Compassionate and client-focused Developmental Service Worker and Client Support Professional with over five years of experience supporting individuals experiencing mental health, behavioural, emotional, and complex daily living challenges. Skilled in crisis intervention, de-escalation, behavioural observation, risk assessment, and person-centred care. Experienced in supporting vulnerable populations while promoting safety, dignity, independence, and emotional well-being. Strong ability to build trusting relationships, document client interactions accurately, collaborate with multidisciplinary teams, and connect clients with appropriate supports. Committed to delivering services using trauma-informed, strengths-based, anti-oppressive, and client-centred approaches.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Client Support & Safety Coordinator
West Egg Security
Toronto, Canada
09.2025 - Current
- Support individuals in high-pressure environments using de-escalation and emotional support techniques
- Monitor behavior, identify risks, and respond proactively to ensure client safety and well-being
- Provided guidance and reassurance to individuals experiencing stress or confusion, fostering a supportive environment
- Maintained detailed, accurate incident and activity documentation to support effective client care
- Collaborated with team members to enhance communication and workflow. to ensure smooth and safe daily operations.
- Complete accurate incident reports, shift documentation, and activity logs in accordance with organizational policies.
- Collaborated with team members and external stakeholders to coordinate client support and enhance daily operations safety
- Respond promptly to emergencies while following established safety procedures and protocols.
- Build positive working relationships through active listening, empathy, professionalism, and effective communication.
Developmental Service Worker (Part-Time)
Power Health Care Solution
London, Canada
09.2023 - 03.2026
- Supported individuals with developmental disabilities, mental health conditions, and behavioral challenges using person-centered support plans.
- Assisted clients with activities of daily living, including personal hygiene, meal preparation, mobility assistance, and community participation.
- Encouraged client independence by promoting informed choice, life skills development, and participation in recreational and social activities.
- Provided emotional support while maintaining clients' dignity, privacy, and personal goals.
- Recognized early signs of emotional distress or behavioral escalation and responded using de-escalation and problem-solving techniques.
- Maintained detailed shift reports, behavioral observations, and client documentation to ensure continuity of care.
- Worked collaboratively with healthcare professionals, families, and support staff to implement individualized care plans.
- Assisted with medication support in accordance with organizational policies and established care plans.
- Maintained a safe, inclusive, and supportive living environment while following health and safety standards.
OUTCOME SUPPORT WORKER
Tolu Care-Home Services
Kitchener, Canada
03.2022 - 07.2024
- Successfully planned and executed daily activities for a diverse group of 50 residents, cultivating a positive environment through tailored music, art, movement, entertainment, and religious activities, resulting in a noticeable improvement in residents overall wellbeing and engagement.
- Provided direct weekly support to 20 residents, effectively managing household chores and landscaping tasks, contributing to a 20% increase in residents living conditions and environment satisfaction.
- Demonstrated efficiency in paperwork management, completing and filing patient evaluations and medication regimens accurately and promptly, ensuring compliance with regulatory standards.
- Recognized for fostering independence and a positive outlook in more than 20 residents.
Education
Ontario Personal Support Worker (PSW) -
01-2022
Bachelor of Technology - Estate Management
01-2018
Skills
- Client-Centered Care
- Emotional Support
- Crisis Prevention
- De-escalation
- Behaviour Monitoring
- Documentation
- Personal Care
- Activities of Daily Living (ADLs)
- Medication Support
- Safety Awareness
- Communication
- Relationship Building
- Team Collaboration
- Risk Assessment
- Safety Monitoring
- Microsoft Office Suite
- Electronic Documentation Systems
Certification
- First Aid & CPR (Valid)
- Gentle Persuasive Approaches (Dementia Care)
- Worker Health & Safety Awareness (4 Steps)
- Ontario G Driver’s License (Clean Record)
Timeline
Client Support & Safety Coordinator
West Egg Security
09.2025 - Current
Developmental Service Worker (Part-Time)
Power Health Care Solution
09.2023 - 03.2026
OUTCOME SUPPORT WORKER
Tolu Care-Home Services
03.2022 - 07.2024