Roby Kohli
Energetic Professional Creating Happy Customers And Driving Results In Today's Challenging Environment.
Oshawa,ON
Summary
Diligent professional skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction with efficiency and cooperation.
Overview
18
18
years of professional experience
1
1
Certification
1
1
Language
Work History
Customer Relations Representative
Edunetworks @Charms Education & Immigration.
04.2023 - 06.2024
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Responded to customer requests for products, services, and company information.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
- Logged call information and solutions provided into internal database.
Customer Relationship and Marketing Administrator
APEE JAY School
01.2018 - 01.2021
- Build and promote strong, long lasting customer relationships by partnering with them and understanding their needs
- Identify emerging markets and market shifts while being fully aware of new products and competition status.
- To carry put program that promotes physical, cognitive, emotional and social development of children.
- Plan and maintain environment that protects health, security and well being of children within school premises especially when organizing extra curricular activities and cultural celebrations.
FreeLancer- Child and Development
Green Fields School- Kinder Garden
07.2016 - 12.2017
- Regularly meet with parents to discuss and review children's developmental activities
- Instruct and assist children in developing healthy personal habits such as eating, resting, and toilet behavior.
- Collaborate with parents to develop and implement discipline programs that promote desirable behavior in children.
- Organize and conduct recreational activities for children, including games, arts and crafts, sports, walks, and play dates.
Assitant Manager Marketing Operations
Oceanic Call Centre J&K
04.2010 - 03.2012
- Coached, mentored and trained team members in order to improve their job performance
- Conducted regular meetings with staff to discuss progress and identify areas of improvement
- Resolved conflicts between employees by providing guidance on company policies and procedures
- Managed relationships with external vendors, agencies and suppliers to ensure effective delivery of services
- Developed marketing strategies and campaigns to increase brand awareness
- Produced weekly reports on key performance indicators related to marketing initiatives
- Generated leads through direct mailers or other outreach methods like cold calling or emails.
Marketing Executive
RELIANCE COMMUNICATION
02.2009 - 09.2009
- Managed design process for print collateral including brochures, flyers, catalogs and posters
- Developed relationships with external vendors such as PR agencies and media buying firms for various projects
- Managed relationships with external vendors, agencies and suppliers to ensure effective delivery of services
- Designed innovative branding materials such as brochures, flyers, banners.
Marketing Executive-Campus Placement
TATA TELESERVICES
05.2006 - 02.2009
- Developed and implemented marketing collateral with local flavors, including distribution plans to enhance market reach
- Planned and executed local and corporate marketing strategies to boost customer acquisitions and revenue growth
- Launched promotional auto-dialers for brand recall and product highlights, improving customer engagement
- Compiled market intelligence reports to track competitor visibility and merchandising strategies for related products and packages
- Coordinated product launches, including press meets and advertising campaigns, to ensure successful market entry.
Education
MBA - Business Admiration
Shri Mata Vaishno Devi University
04.2001 -
Bachelors in Commerce
University of Jammu-India
04.2001 -
High School Diploma -
Jain School
04.2001 -
Skills
Empathy & Friendliness
Customer Service Management
Interpersonal Communication
Problem-solving abilities
Time Management
Tenacity for Result
Accomplishments
- Spot light Award for outstanding performance in Quarter -II '06 for organizing Navigator Awards for the Channel.
- Set up a channel for Calling cards launch in Punjab.
- Star of the Month Award for Quarter -III '06 on delivering excellent results.
- Super Star Team Award for Quarter - III '06 for achieving targets in planned timelines.
- Won a Trip to Thailand on achieving the Acquisitions & Revenue targets in Quarter - IV '07.
- Made an Audio Video Movie for Channel Partners across Punjab, highlighting the working way of Business Unit in market resulting into customer satisfaction.
Certification
CPR Life saving Certification
Timeline
CPR Life saving Certification
06-2024
Customer Relations Representative
Edunetworks @Charms Education & Immigration.
04.2023 - 06.2024
Customer Relationship and Marketing Administrator
APEE JAY School
01.2018 - 01.2021
FreeLancer- Child and Development
Green Fields School- Kinder Garden
07.2016 - 12.2017
Assitant Manager Marketing Operations
Oceanic Call Centre J&K
04.2010 - 03.2012
Marketing Executive
RELIANCE COMMUNICATION
02.2009 - 09.2009
Marketing Executive-Campus Placement
TATA TELESERVICES
05.2006 - 02.2009
MBA - Business Admiration
Shri Mata Vaishno Devi University
04.2001 -
Bachelors in Commerce
University of Jammu-India
04.2001 -
High School Diploma -
Jain School
04.2001 -