Bir Bir Rai
British Columbia,Vancouver
Summary
Focused and reliable person bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Overview
8
8
years of professional experience
1
1
Certification
3
3
years of post-secondary education
Work History
Bank Teller/Customer Service Representative
Bhutan Development Bank
Thim-Throm, Thimphu
09.2017 - 03.2023
- Cash deposit and withdrawal
- Track transactions on balance sheets and reconciled any discrepancies
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates over telephone.
- Help customers in filling up forms, printing documents and guiding to the services needed.
Front Desk Receptionist
Tashi Commercial Corporation
Thim-Throm, Thimphu
01.2016 - 07.2017
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed data entry and filing to keep records updated for easy retrieval.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Reservations Agent
Kuenphen Hotel and Spa
Nimju, Paro
11.2014 - 11.2015
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Resolved various issues and discrepancies for customers.
- Worked closely with front desk to achieve full occupancy of property.
- Maintained awareness of types of rooms available in different resort locations.
Education
Bachelor of Science - Computer Science
Sherubtse College
Trashigang, Bhutan 06.2011 - 06.2014
Skills
- Interpersonal communication skills
- Cash handling & POS
- Time management
- Good IT skills
- Empathy & friendliness
- Accounts Payable and Accounts Receivable
- Customer Care Service
- Administrative Duties
- Staff Assistance
- Process Monitoring
Certification
- Certified [Teller/Customer Service], [Bhutan Development Bank] - [September 2017 to March 2023]
Timeline
Bank Teller/Customer Service Representative
Bhutan Development Bank
09.2017 - 03.2023
Front Desk Receptionist
Tashi Commercial Corporation
01.2016 - 07.2017
Reservations Agent
Kuenphen Hotel and Spa
11.2014 - 11.2015
Bachelor of Science - Computer Science
Sherubtse College
06.2011 - 06.2014
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