Rashmi Malkani
London,Canada
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative/ Front Desk Receptionist
Majestic Auto Wash
04.2022 - Current
- Processed money and collected payments via cash/credit/debit from customers
- Resolved customer queries, discovered customer needs, and managed customer memberships
- Reporting daily sales and count of memberships
Cashier
Breakaway Gas Station
05.2022 - 11.2022
- Processed money and collected payments via cash/credit/debit from customers
- Tabulating total payments and preparing reports of the daily sales
- Stocking of inventory and cleaning of the store
Data Processing Specialist
NielsenIQ Pvt. Ltd.
09.2020 - 11.2021
- Learnt Data handling and interpretation by managing databases of MARS client including their sales volume, production units, and every minute detail of their manufactured products
- Solved Client Solution Architects’ queries and requests using Salesforce platform
- Improved communication skills by dealing with client side of the personnel through daily client calls
- Developed conflict resolution and problem-solving skills while working with different sets of people and handling various projects together
- Exercised proper time management by meeting project deadlines to achieve targets consistently
- Awarded with NOC Star of the month employee for delivering the regular databases earlier than the expected delivery dates along with maintaining quality and full scope change requests to be implemented
- Trained and briefed newly recruited personnel about the working of the organisation
- Experienced working in teams and practise coordination to complete the work assigned collectively, by allocating various tasks to be performed by every individual.
Human Resource Intern
Sayaji Hotels Ltd.
05.2019 - 06.2019
- Experienced the core HR activities of recruitment, selection, and training
- Received an overview of the performance management system inherited by the Hotel
- Gained knowledge about the employment laws and compliance in the hospitality industry
- Learnt about the post-retirement and pension plans provided to employees
- Maintained the necessary documents of employees required by employer as a proof of Identification
- Created salary statements of employees under the guidance of supervisor
- Organised numerous employee engagement activities on different occasions such as Yoga Day Celebration, Foundation Day and many more
- Produced an internship report for the successful completion of bachelor’s degree program.
Education
Business Management -
Fanshawe College
London, Ontario08.2023
Bachelor of Business Administration -
The Maharaja Sayajirao University (MSU)
Vadodara, Gujarat04.2020
Skills
- Interpersonal Communication skills
- Identifying Customer Needs
- Detail-Orientation
- Operational Excellence
- Time Management
- Microsoft Office acquaintance
- Cash Handling & POS
- Empathy & Friendliness
Languages
English
Professional Working
Hindi
Native or Bilingual
Certification
- Mini MBA-Program by International Business Management Institute of Berlin, Germany
- Diploma in Business Management by International Business Management Institute of Berlin, Germany
- Marketing Excellence by MSU BBA Students’ Association
Timeline
Cashier
Breakaway Gas Station
05.2022 - 11.2022
Customer Service Representative/ Front Desk Receptionist
Majestic Auto Wash
04.2022 - Current
Data Processing Specialist
NielsenIQ Pvt. Ltd.
09.2020 - 11.2021
Human Resource Intern
Sayaji Hotels Ltd.
05.2019 - 06.2019
Business Management -
Fanshawe College
Bachelor of Business Administration -
The Maharaja Sayajirao University (MSU)
- Mini MBA-Program by International Business Management Institute of Berlin, Germany
- Diploma in Business Management by International Business Management Institute of Berlin, Germany
- Marketing Excellence by MSU BBA Students’ Association
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