ROBIN MATHUR
Brampton
Summary
Organized dispatcher with over 1 year experience in the transportation industry seeking a Dispatcher Position. Focused on keeping delivery and customer service operations moving smoothly. Proficient in transportation best practices and compliance requirements. Ready for the next step in a dispatch role at a high volume. Ability to think quickly under pressure while maintaining company regulations and safety standards. Dedicated to resolving issues, answering customer questions, monitoring prices, and ringing up customers. Creative problem solver capable of helping customers with various needs and getting support from managers for complex issues. Able to contribute to a positive and inclusive work environment. Able to communicate effectively.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Dispatch Logistician and Customer Service Representative
GIGG Express Inc.
10.2022 - Current
- Working together with drivers, dispatchers, and management to create the most effective delivery routes and delivery schedules to maximize driver efficiency
- Dispatching driver in such a manner to reduce waiting time at Pickup and Delivery Location
- Comfortable working with Fleet Manager, Samsara, LMS Ryder Board, ascent on demand
- Inspected trucking paperwork and logs of over 50 drivers daily to ensure compliance with the company’s regulations: decreased violations by 25%
- Determine customer delivery requirements and schedule deliveries ensuring the highest level of safety and customer service
- Ensuring all not delivered orders are secured at a location properly before dispatching
- Rescheduling deliveries when ETA is not protected, breakdown and in bad weather conditions
- Advising customer of any potential delay
- Taking calls and service requests from customers and solving queries of drivers
- Relaying billing information to the Invoice Department
- Keeping record of dropped trailers at customer location
- Knowledge about how transportation industry works cross borders
- MEX-US-CA, vice versa
- Bidding on loads
- Tracking of more than 30 orders at a Time
- Resolving issues and troubleshooting technical problems
- Delivering information about a company’s offers
- Knowledge of GTA and USA routes, especially Texas-CA
- Providing proactive customer outreach
- Handling customer complaints
- Collecting and analyzing customer feedback
Forex Trader
Self-employeed
09.2021 - Current
- Delivered consistent profits by adhering to strict money management rules and maintaining emotional discipline during volatile markets.
- Managed risk exposure for optimal returns, implementing disciplined stop-loss orders and position sizing techniques.
- Optimized trading systems by regularly conducting deep backtesting procedures for strategy validation purposes.
Dispatch Coordinator
Beaver Transportation
09.2022 - 10.2022
- Managing activities such as order picking, zone wise segregation and order assigning ensuring a smooth dispatch operation
- Planning trips for drivers by calculating preferred cost
- Taking calls and service requests from customers regarding order status and return requests and solving queries of drivers
- Contacting the available drivers and directing them to the client
Tactical Security Guard
Ministry of Social Development & Poverty Reduction and Service BC
04.2022 - 08.2022
- Make sure to count every client and provide effective Customer Service
- Learned to cooperate with numerous people at the same time and make sure to keep everyone safe by helping them maintain a specific distance
- Keep a record of reports and informing emergencies to police and cooperate at the scene
Education
Diploma - Business Administration HR & Leadership
Camosun College
Victoria, BC08.2022
Skills
- Logistics Management Communication
- Verifying coverage and Routing orders
- Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues
- Microsoft Office
Certification
- Legally Driving from last three years with clean Indian and Canadian Abstract
- G Driver’s License
- BST Security License
Languages
Hindi
Native or Bilingual
Timeline
Dispatch Logistician and Customer Service Representative
GIGG Express Inc.
10.2022 - Current
Dispatch Coordinator
Beaver Transportation
09.2022 - 10.2022
Tactical Security Guard
Ministry of Social Development & Poverty Reduction and Service BC
04.2022 - 08.2022
Forex Trader
Self-employeed
09.2021 - Current
Diploma - Business Administration HR & Leadership
Camosun College
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