Ayush Uppal
Brampton,Canada
Summary
Well-qualified Dispatch Logistician with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Good communicator and planner with strong judgement and critical thinking abilities.
Overview
6
6
years of professional experience
Work History
Dispatch Logistician
ERB Transport
01.2023 - Current
- Answer an average of 100 and more calls per day by addressing customer inquiries, solving problems, and providing dispatch information
- Handle daily heavy flow of paperwork and plan drivers and assign loads to all the Local Drivers as well as the Line Haul drivers
- Co-ordinate with dock daily for the number of loads to be dispatched
- Trained 20 new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by 97.5%
- Directed dispatching, routing, and tracking of over 2000 fleet vehicles
- Managed Walmart, Sobeys, Loblaws and Costco Deliveries in day to day activities
- Closely monitored dispatch board
- Utilized Fleet Links to control temperatures and to ensure that units were running in the proper temperature modes
- Assign trucks and empties to the Drivers
- Communicating with brokers, carriers, and customers
- Coordinating deliveries with other work units or departments and coordinate with all other terminal dispatchers to assign and move loads in the system
- Communicate load information to drivers and respond to emails every now and then
- Check satellites messages and keep following up with drivers and outside carriers
- Update system with Trailer Number Dropped at All the designated customers
- Receive and input loads into the system and respond to delivery messages of drivers
- Coordinated repairs to vehicles to maintain fleet operations
- Optimized routes through careful planning, realizing cost savings for company
- Directed investigations to verify and resolve customer or shipper complaints.
Load Planner/ Dispatch Assistant
FedLog Express
03.2022 - 01.2023
- Assist drivers with concerns and questions
- Organize and consolidate LTL shipments into delivery runs to facilitate improved transit times and customer service while reducing transportation expense
- Respond to customer calls quickly and efficiently
- Ensure all freight is loaded, matched, manifested, processed and dispatched in timely manner to ensure service standards
- Review previous day's loads for success and failures and provide metrics
- Initiate investigations into causes of damages or shortages of consignments
- Work closely with operations to ensure smooth, efficient flow of freight.
- Provided detailed instruction to various customers and associates from other shifts by phone and e-mail.
- Coordinated closely with carriers and drivers to address any issues, ensuring smooth operation of supply chain.
Driver Check In-Biller
Maritime Ontario Freight Lines Limited
01.2021 - 03.2022
- Receiving Bill of Ladings of the inbound loads, processing them based on priorities
- Creating documents for the dock using information from Bill of Landing to cross dock the freight
- Auditing and validating bills with accurate information
- Creating inbound and outbound trips while assigning accurate trailer number and trip legs
- Keeping the note of Overage, Shortage, Damage and Freight not received in the system
- Responding to emails and calls from vendor, driver and dock in timely manner
- Performing scanning and indexing to keep customer files updated with current invoices, bills and contact information
- Accurately performing data entry operation using excel sheet by documenting the data on real time bases to monitor any discrepancies in reefer settings
- Maintaining internal and external communication and escalating issues for further analysis
- Performing filing, sorting, compiling, analyzing and recording bills
- Assisting supervisor in training juniors and restocking products.
Administrative Support
Maritime Ontario Freight Lines Limited
03.2019 - 01.2021
- Received inbounds and processed them into documents for dock to cross dock freight
- Performed scanning, indexing and filing of Bill of Lading to keep record
- Audited and validated bills with accurate information
- Performed temp check to reconfirm maintenance of freight on correct service level.
- Provided administrative support to team, streamlining workflows and reducing time spent on routine tasks.
Education
Post-Graduation Diploma - International Business Management
Humber College Institute of Technology And Advanced Learning
Etobicoke, ON08.2019
Skills
- Experience with AS400, Fleet manager and Truck-Mate
- Fluent in English, Hindi and Punjabi
- Logistics Planning
- Demand forecasting
- Clerical support
- Team player
- Leadership / Communication skills
- Problem-Solving
- Self- motivated
- Process Improvement Strategies
- Ability to work in high pressure environment
- Interpersonal and written communications
- Computer proficient & time management
- Expert with Microsoft Office
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Dispatch Logistician
ERB Transport
01.2023 - Current
Load Planner/ Dispatch Assistant
FedLog Express
03.2022 - 01.2023
Driver Check In-Biller
Maritime Ontario Freight Lines Limited
01.2021 - 03.2022
Administrative Support
Maritime Ontario Freight Lines Limited
03.2019 - 01.2021
Post-Graduation Diploma - International Business Management
Humber College Institute of Technology And Advanced Learning
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