Jaspreet Kaur
Abbotsford,BC
Summary
Experienced professional with a strong background in customer interactions and service solutions. Demonstrates expertise in conflict resolution, communication, and problem-solving, resulting in high levels of customer satisfaction and loyalty. Adept at collaborating with teams and adapting to changing needs, consistently focused on achieving efficient and empathetic service. Recognized for reliability and a proactive approach in meeting customer and organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Erb Transport
09.2022 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Store Supervisor
FRESHII
06.2018 - 04.2022
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Boosted sales performance with targeted marketing strategies and in-store promotions.
- Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
- Conducted weekly inventory assessments to ensure product availability and minimize losses.
- Streamlined checkout process, reducing customer wait times and boosting satisfaction.
- Mentored new hires, resulting in stronger staff development and increased productivity and collaborated with subject matter experts to create accurate training content.
Customer Service Cashier
Real Canadian Superstore
04.2018 - 11.2018
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Implemented customer feedback system, leading to actionable insights for store improvement.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Education
MBA - Marketing Management
Langara College
Vancouver, BC01-2020
MBA - Human Resources Management
Rayat Bahra Institute of Management
Hoshiarpur, Punjab, India 04-2017
Skills
- Critical thinking
- Active listening
- Data entry
- Relationship building
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Problem resolution
- Conflict resolution
- Payment processing
- Appointment scheduling
- Documentation
- Microsoft Office Suite
- Clerical support
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
- First Aid Certification
- BC Driver's License
- BC Foodsafe
- BC Security license
- Hootsuite Certification
- AS400
Timeline
Customer Service Representative
Erb Transport
09.2022 - 01.2025
Store Supervisor
FRESHII
06.2018 - 04.2022
Customer Service Cashier
Real Canadian Superstore
04.2018 - 11.2018
MBA - Marketing Management
Langara College
MBA - Human Resources Management
Rayat Bahra Institute of Management
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