Karan Mawani
Toronto,ON
Summary
Young, enthusiastic professional with expertise in both strategic and operational aspects of procurement and logistics. Skilled in driving the procure-to-pay process by collaborating with internal teams and external partners to ensure operational excellence and seamless employee experience. Experienced in managing supplier relationships and overseeing the entire agreement lifecycle. Adept at maintaining strong procurement and contract management practices within a finance center of excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dispatch Logistician / Senior Dispatcher
John Grant Haulage Ltd
05.2022 - Current
- Planned, organized, and directed operations, overseeing 300+ shipments monthly across local and international routes
- Arranged shipping documentation and tracked goods in transit, maintaining a 98% on-time delivery rate
- Implemented safety policies, reducing incidents related to goods handling by 15%
- Ensured compliance with transport regulations, reducing compliance violations to zero within the first six months
- Managed dispatch scheduling for 50+ tractors and trailers, ensuring optimal asset utilization
- Prepared weekly performance reports, driving a 20% improvement in operational efficiency
- Supervised staff to ensure accurate input of customer requirements, maintaining a 95% customer satisfaction score
- Developed and maintained metrics to track supplier performance, analyzing data to identify trends and conducting root cause analysis of performance deviations.
Warranty Logistics Coordinator
Canada Goose
12.2021 - 03.2022
- Coordinated all inbound shipments and ensured accurate receipts and updates in the Warranty platform
- Collaborated with third-party couriers and transportation companies to schedule and track outbound shipments
- Managed the preparation and packing of all outbound shipments, ensuring timely dispatch
- Reduced paperwork by 50% by accurately entering tracking information into the Warranty platform in a timely manner
- Investigated shipment issues and coordinated the issuance of return labels to resolve transit problems
- Managed inventory, ordering materials necessary for daily operations to ensure smooth workflow
- Collaborated with preferred dry cleaners to schedule and coordinate inbound and outbound shipments
- Ensured all shipping documents, including invoices and return labels, were processed accurately to avoid delays
Customer Service Representative
Zara Canada
10.2019 - 11.2020
- Informed customers about billing procedures, processed payments, and assisted with setting up payment options
- Provided expert consultation on service and billing issues to find the most efficient resolution methods
- Set up and activated customer accounts, contributing to maintaining high-quality satisfaction levels
- Educated customers on special pricing opportunities and exclusive company offerings
- Fielded and resolved customer complaints quickly, ensuring efficient problem resolution and high satisfaction
- Managed customer relationships and provided support in all aspects of store services and product knowledge
Shipping and Receiving Clerk
Harry Rosen
09.2018 - 03.2019
- Processed e-commerce orders and invoices, ensuring accurate labeling and timely shipment of orders
- Maintained the stockroom by organizing, cleaning, and cataloging items regularly to ensure smooth inventory operations
- Assisted with inventory checks and ensured accurate stock counts, minimizing discrepancies by 10%
- Worked with the logistics team to improve stockroom organization, resulting in a 15% decrease in retrieval time
- Ensured all shipping and receiving documentation was completed accurately, reducing potential errors
Logistics Coordinator Intern
Time Logistics
05.2017 - 07.2018
- Relayed information between drivers and recipients regarding ETA, potential delays, and other critical shipment information
- Negotiated freight rates with clients and optimized shipment costs, ensuring competitive pricing for services
- Audited transportation accessorial charges by carriers and customers, ensuring proper billing and cost allocation
- Contributed to business productivity by identifying and implementing improvements for operational efficiency
- Developed and updated various reports, enhancing tracking and communication for logistics operations
- Coordinated with service providers to schedule and track freight movement, ensuring timely deliveries
- Supported the sales team with merchandising and customer-facing tasks, contributing to increased customer attraction and sales
Education
Post Graduate Diploma - International Business Management
Centennial College of Applied Arts and Technology
Scarborough, ON09.2020
Post Graduate Diploma - Marketing Management
Humber College
Toronto, ON09.2019
BBA - Business Management
University of Wolverhampton
06.2018
Skills
- Procurement & Supply Chain Management
- Google Analytics Expertise
- Freight Transportation Planning
- Organizational & Critical Thinking Skills
- Team Building & Relationship Management
- Report Preparation & Decision Making
- Logistics Documentation & Supplier Relationship Management
- Microsoft Office (Excel, Word, PowerPoint)
Certification
- CIFFA - International Transport and Trade
- CIFFA - Essentials of Freight Forwarding
Timeline
Dispatch Logistician / Senior Dispatcher
John Grant Haulage Ltd
05.2022 - Current
Warranty Logistics Coordinator
Canada Goose
12.2021 - 03.2022
Customer Service Representative
Zara Canada
10.2019 - 11.2020
Shipping and Receiving Clerk
Harry Rosen
09.2018 - 03.2019
Logistics Coordinator Intern
Time Logistics
05.2017 - 07.2018
Post Graduate Diploma - Marketing Management
Humber College
BBA - Business Management
University of Wolverhampton
Post Graduate Diploma - International Business Management
Centennial College of Applied Arts and Technology
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