Roberta VaVerka
Riverside
Summary
Enthusiastic restaurant server with over 20 years of experience in fast-paced dining environments. Skilled in point of sale operations and menu knowledge, consistently delivering exceptional service while fostering positive relationships with customers and team members.
Overview
32
32
years of professional experience
Work History
Restaurant Server
Norms Restaurants
Riverside
05.2006 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Delivered food and beverages promptly to ensure guest satisfaction.
- Attended to guests' needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Checked back with guests periodically to ensure satisfaction with food and service.
- Resolved customer complaints swiftly to enhance overall dining experience.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
- Maintained cleanliness and organization of dining area throughout shifts.
- Collaborated with team members to optimize workflow and efficiency.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Greeted and seated customers promptly, courteously, and professionally.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Provided exceptional service to high volume of daily customers.
- Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
- Followed up on guest requests in a timely manner.
- Assisted other servers during peak hours and special events.
- Educated guests on menu items and daily specials, enhancing their dining experience and encouraging informed choices.
- Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
- Stocked server areas with supplies before, during and after shifts.
- Responded to customer inquiries about menu items or services offered by the restaurant.
- Complied with safety procedures when handling food items or cleaning materials.
- Recorded orders accurately into the Point of Sale system.
- Conducted daily side work duties such as polishing glassware and restocking condiments.
- Accurately tallied checks at the end of each shift.
- Ensured compliance with health and safety regulations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Greeted customers, answered questions, and recommended specials to enhance satisfaction and drive sales.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Checked with guests to gather feedback on food quality, promptly resolved issues, and ensured timely delivery of additional items and beverage refills.
- Informed customers of daily specials and signature menu items.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Garnished dishes and beverages to serve visually appealing menu items.
- Set up tables in between patrons to reduce wait times.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Restaurant Server
Norms Restaurants
Orange
10.1994 - 04.2006
- Delivered exceptional customer service in fast-paced dining environment, enhancing guest experience.
- Served food and beverages promptly, contributing to overall guest satisfaction.
- Ensured cleanliness and organization of dining area throughout shifts, promoting a welcoming atmosphere.
Education
High School Diploma -
Bolsa Grande High School
Garden Grove, CA06-1985
Skills
- Order accuracy
- Point of sale operation
- Menu knowledge
- Food safety
- Customer service
- Customer feedback management
Accomplishments
Have received several 100 percent secret shopper reports
Work Preference
Work Type
Part TimeSalary Range
$0/hr - $1000/hrTimeline
Restaurant Server
Norms Restaurants
05.2006 - Current
Restaurant Server
Norms Restaurants
10.1994 - 04.2006
High School Diploma -
Bolsa Grande High School