Chia-Yu (Jane) Chang
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Restaurant Server
The Classic Buffet Company
06.2017 - 04.2019
- Serve duties at dinners and events
- Carry trays
- Set up for events
- Serve guests
- Clean up after the event.
Banquet Attendant
The Hotel Saskatchewan
09.2016 - 04.2019
- Same duties as above
English Teacher
Charm & Love Children World
06.2011 - 07.2013
- Teach language classes to kindergarten, first and second grade
- Develop weekly lesson plans, assignments, quizzes and activities
- Communicate with parents
- Summer/winter camp design
- Lunch and Snack server.
Various Roles and Duties
Hanyin Seiko Co.,Ltd
08.2005 - 05.2008
- Special Assistant to President
- Interpreter
- Cost Accounting Specialist
- Calculate the cost rate
- Set cost and retail price per unit
- Make Income Statement
- Inventory Control
- Control material stock level according to output and lead time, including safety stock, fixed lot-size, reorder point and planned delivery time
- Computer operator/Data Entry Personnel
- ISO 9001 File Management
- International Trading & Purchasing Supervisor
- Office staff personnel Training Supervisor.
English Teacher
Charm & Love Children World
08.2003 - 06.2005
- Teach language classes to kindergarten, first and second grade
- Develop weekly lesson plans, assignments, quizzes and activities
- Communicate with parents
- Summer/winter camp design
- Lunch and Snack server.
English Teacher
Creation Language Institute
07.2001 - 06.2003
- Assist English Teacher
- Review listening, speaking, reading and writing skills
- Develop weekly lesson plans, assignment and quiz design
- Communicate with parents.
Student Assistant
Department of Finance and Economics, Aletheia University
09.2000 - 06.2001
- Various task oriented assignments provided by accounting departments
Education
Bachelor of Finance and Economics - Accounting
Aletheia University
Taipei, Taiwan12.2001
Skills
- Budget Adherence
- Documentation and Control
- Procedure Development
- Appointment Scheduling
- Paperwork Processing
- Information Security
- Computer Proficiency
- Drink Preparation
- Menu Memorization
- High-Volume Dining
- Dining Area Maintenance
- Guest Relations Management
- Order Taking
- Daily Specials Memorization
- Order Accuracy
- Service Prioritization
- Cleaning and Sanitizing
- Tableside Service
- Customer Satisfaction
- Food Station Setup
- Menu Recommendations
- Relationship Management
- Bill Computation
- Banquet Coordination
- Front-Of-House Display Creation
- Payment Processing
- Item Promotion
- Cash Handling
- Guest Service
- Order Management
- Menu Presentation
- POS System Operation
- Quality Control
- Safe Food Handling
Scholarship
Academic Chen Hongji Scholarship, Aletheia University, Taipei, Taiwan, 2000-06-01
Volunteer History
- Tavria Ukrainian Folk Dance Ensemble & School, Regina, Saskatchewan, 2016-09-01, 2019-12-31, Parent Volunteer, Volunteered at fundraising events for the school
- St. Peter School, Regina, Saskatchewan, 2014-01-01, present, Parent Volunteer, Serving hot lunch once a month, Preparing and serving Thanksgiving meals, Assisting teachers with Scholastic Book Fair
- St. Peter School, Regina, Saskatchewan, 2014-09-01, present, Director of CSCC (Catholic School Community Council), Attending monthly meetings, Prepare food for the Trade & Craft Show canteen, Participate with School yard cleaning and storage organization, Distributing gifts at School Santa store, Christmas gift wrapping, Organized Christmas concert bake sale, Family day BBQ Food Server
- Health and Welfare Department Pali Nursing Home attached to Mental Health Nursing Home, Taipei, Taiwan, 1997-09-01, 1998-06-30, Volunteer, Assist with house keeping duties, Chat with people who have Chronic mental illness, other issues and multiple barriers
Hobbies and Interests
- Online training
- Online Marketing
- Photography
- Travel
- Cooking
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Certification
- International Health Management Care-2023.4
- Adobe Certified Professional-Graphic Design & Illustration using Adobe Illustrator-2022.12
- Adobe Certified Professional-Visual Design using Adobe Photoshop-2022.12
- Certified Advanced Planner of Enterprise Resource Planning in Human Resources, Chinese ERP Society-2022.12
- Serve it right, - 2017
- Food Safe-Level 1 Certificate, Regina, Saskatchewan, Canada-2016
- ISO 9001 File Management Certificate, Kaohsiung, Taiwan-2007
- Certified Teaching Chinese as Second Language-2007
- Certified Administrator of Occupational Safety and Health Affairs- Class C, Kaohsiung, Taiwan-2002
- Life insurance Licenses, Kaohsiung, Taiwan-2001
Additional Information
Training
- 2015 Website Development and marketing Online training
- 2010~2013 Makeup Training, Kaohsiung, Taiwan
- 2010 Lifestyle System Training-Coach, Kaohsiung, Taiwan
Computers
- Microsoft Office (Word/Excel/Outlook/PowerPoint)
- Google Suite
Timeline
Restaurant Server
The Classic Buffet Company
06.2017 - 04.2019
Banquet Attendant
The Hotel Saskatchewan
09.2016 - 04.2019
English Teacher
Charm & Love Children World
06.2011 - 07.2013
Various Roles and Duties
Hanyin Seiko Co.,Ltd
08.2005 - 05.2008
English Teacher
Charm & Love Children World
08.2003 - 06.2005
English Teacher
Creation Language Institute
07.2001 - 06.2003
Student Assistant
Department of Finance and Economics, Aletheia University
09.2000 - 06.2001
Bachelor of Finance and Economics - Accounting
Aletheia University
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