Robert Puddu
Hamilton,Canada
Summary
Licensed Ontario Security Guard with CPR/AED Level 'A' certification, SafeTalk training, and MCSA certification. Experienced in defensive tactics and holding an Ontario Class 'G' license. Proficient in WHMIS training.
Overview
10
10
years of professional experience
Work History
Correctional Officer
Ontario Public Service
Toronto, ON
05.2021 - Current
- Expertise in de-escalating stressful and high-risk situations
- Trained in central control with experience monitoring CCTV cameras and managing facility access points
- Proficient in observing and documenting activities to ensure security and compliance
- Flexible in working rotational 12-hour shifts
- Strong communicator with a proven ability to collaborate with management, healthcare staff, colleagues, adult offenders, and community partners
- Experienced in providing care, custody, and control of adult offenders in a maximum security environment
- Maintains accurate logbooks for offender living units to comply with legal documentation requirements
- Completes daily duty notebooks with detailed log entries for shift assignments, significant activities, and emergencies
- Experienced in conducting offender risk assessments and identifying necessary corrective actions
- Trained in the operation of institutional X-ray and body scanners
Operations Supervisor
Synergy Protection Group Inc.
Toronto, ON
09.2020 - Current
- Conducted investigations into incidents, gathering evidence and compiling detailed reports that comply with legal standards and organizational policies and procedures
- Developed, implemented, and reviewed policies and procedures in adherence with regulatory compliance and enhance operational effectiveness
- Provided coaching and training to staff, equipping them with essential skills and knowledge
- Administered disciplinary actions as necessary
- Coordinated and managed staff schedules to provide coverage and operational efficiency, effectively balancing workload and employee availability
- Built and maintained strong client relationships, promptly addressing their needs and concerns to guarantee satisfaction and foster long-term partnerships
Loss Prevention Officer
Synergy Protection Group Inc.
Hamilton, ON
03.2018 - 05.2021
- Conducted regular surveillance to detect and prevent theft or fraudulent activities
- Investigated theft incidents and policy violations, compiling reports for management and law enforcement as needed
- Performed risk assessments to identify vulnerabilities and recommend improvements to security measures
- Acted as a point of contact for emergency situations, coordinating responses and reporting incidents appropriately
- Engaged with customers to promote a positive shopping experience while monitoring for suspicious behavior
- Trained staff on loss prevention policies and procedures, fostering a culture of security awareness
- Enforcement of the Trespass to Property Act
Security Guard
Flamboro Downs Racetrack
Hamilton, ON
09.2019 - 06.2020
- Conducts regular patrols of the facility interior and exterior as directed
- Escorts guests and team members as directed
- Performs identification checks
- Refers disputes to the Supervisor
- Performs crowd control as directed
- Communicates effectively with all appropriate operational departments
- Builds strong working relationships with guests and team members
- Ensures compliance with licensing laws, health and safety and other statutory regulations
Security Guard
Black Rabbit Social Club/ Modrn night club
Hamilton, ON
11.2018 - 12.2019
- Detect and handle emergency situations
- De-escalation with intoxicated guests
- Protection and safety of all personal on/around property
- Enforce compliance with smart serve regulations
- Access control
- Identification verification
Supervisor
Wings Up
Burlington, ON
08.2017 - 01.2018
- Cash handling with integrity, opening and closing of the store, supervising co-workers and drivers, customer complaints and HR duties
- Developed and enforced safety standards and procedures for food quality and sanitation purposes
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
- Recognized and rewarded work performance to cultivate a positive and collaborative customer service culture
Supervisor/Manager
Ace Security
Hamilton, ON
04.2015 - 06.2017
- Liaison with clients and site managers
- Supervised security officers on duty
- Demonstrated a commitment to public safety by patrolling events and well-populated establishments
- Submitted sign in / out documents for weekly payroll schedules
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior
Education
Bachelor's Degree - Criminology
Wilfrid Laurier University
Brantford, ON06-2026
Diploma - Advanced Security Management
Mohawk College
Hamilton, ON04.2019
Diploma - Protection, Security, and Investigations
Mohawk College
Hamilton, ON04.2018
Skills
- Capacity to work independently without supervision
- Excellent verbal and written communication skills
- Proficient skills in Microsoft and Apple software/technology
- Asset Protection
- Law Enforcement
- Crisis De-escalation Expertise
- SMART serve certified
- Defensive tactics certification and MCSA trained
- Supervising Experience
- Surveillance
Accomplishments
- Company employee of the quarter at Synergy Protection Group
- Youth Ambassador with Minds In Need of Attention
- Promoted to a Supervisor position at Ace Security
- Promoted to Operations Manager position at Ace Security
- Promoted from Key holder to Supervisor at WingsUp!
- Promoted at Massimo Dutti from Men's sales associate to cashier.
Groups
Youth ambassador with Minds In Need of Attention June 2014 to Present Minds In Need of Attention (MINA) offers young adults the support and means to overcome mental health issues.
Timeline
Correctional Officer
Ontario Public Service
05.2021 - Current
Operations Supervisor
Synergy Protection Group Inc.
09.2020 - Current
Security Guard
Flamboro Downs Racetrack
09.2019 - 06.2020
Security Guard
Black Rabbit Social Club/ Modrn night club
11.2018 - 12.2019
Loss Prevention Officer
Synergy Protection Group Inc.
03.2018 - 05.2021
Supervisor
Wings Up
08.2017 - 01.2018
Supervisor/Manager
Ace Security
04.2015 - 06.2017
Bachelor's Degree - Criminology
Wilfrid Laurier University
Diploma - Advanced Security Management
Mohawk College
Diploma - Protection, Security, and Investigations
Mohawk College
Similar Profiles
Nevil PatelNevil Patel
Technical IT Assistant at Ontario Public ServiceTechnical IT Assistant at Ontario Public Service
Bradley SomaiBradley Somai
Administrative Assistant at Ontario Public ServiceAdministrative Assistant at Ontario Public Service
Sami DessukySami Dessuky
Service Desk Analyst at Ontario Public ServiceService Desk Analyst at Ontario Public Service