Sami Dessuky
Toronto,ON
Summary
Results-driven IT professional with a strong passion for Cyber Security and a solid foundation in security principles and practices. Proven expertise in CompTIA Security+, AWS Certified Cloud Practitioner, Google's Cyber Security, and ISC2 certification. Skilled in network security, threat analysis, cloud security, and risk management. Committed to continuous learning and staying up-to-date with emerging threats and technologies. Ready to apply theoretical knowledge to real-world scenarios and protect organizational assets and data integrity in a dynamic cybersecurity environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Desk Analyst
Ontario Public Service
Toronto, CA
09.2022 - Current
- Provided efficient support to various ministries in the Ontario Government, with the goal of resolving incidents promptly at initial contact.
- Log, track, and resolve incidents and service requests submitted by clients via phone queue, live chat, and email.
- Effectively managed unresolved requests by assigning them to the appropriate support teams and providing timely notifications to incident coordinators in times of major issues and outages.
- Performed province wide account administration tasks including account modifications, password resets, and network drive mapping
- Collaborated in developing efficient and effective IT support services, implementing strategic recommendations to optimize practices.
- Utilized monitoring and diagnostic tools to aid in incident resolution
- Met or exceeded service level agreement requirements by promptly closing incidents and fulfilling service requests, resulting in high client satisfaction.
IT Analysist and Command Center Support (CO-OP)
UHN
Toronto
04.2022 - 09.2022
- Extensive experience in providing mobile and online support to users in a client support function.
- Diagnosed and resolved computer-related issues in large-scale environments.
- Collaborated with end users to facilitate the adoption of workflows and played an active role in various technical daily projects as both a support analyst and lead.
- Assisted with the installation, configuration and maintenance of computer systems.
- Generated detailed reports outlining key metrics related to command center operations.
Clinical Administrative Coordinator
Mount Sinai Hospital
Toronto
03.2020 - 09.2020
- Monitored patient documentation and interaction logs to meet government regulatory compliance
- Scheduled appointments in accordance with facility calendar and provider availability
- Optimized customer health services, handling clinical admission, personnel assignments, departmental transfers, and discharges
- Processed patient data documents, reports, and case management files to assist clinical staff operations.
Education
Computer Programming and Analysis (CPA): Information and Computer Systems -
Seneca College
Toronto, ON01.2023
Skills
- Incident Response
- Network Security
- Cloud Security
- Intrusion Detection
- Database Administration
- Application of Security Technologies
- Risk Management
- Problem-Solving Aptitude
- Customer Service Skills
- Excellent Communication
- Time Management
- Reporting and Documentation
Certification
- Comptia Security+ Certified (Sec+)
- AWS Certified Cloud Practitioner (CLF)
- ISC2 Cyber Security Certified (ISC2)
- Google Cyber Security Certified
References
References available upon request.
Timeline
Service Desk Analyst
Ontario Public Service
09.2022 - Current
IT Analysist and Command Center Support (CO-OP)
UHN
04.2022 - 09.2022
Clinical Administrative Coordinator
Mount Sinai Hospital
03.2020 - 09.2020
Computer Programming and Analysis (CPA): Information and Computer Systems -
Seneca College
- Comptia Security+ Certified (Sec+)
- AWS Certified Cloud Practitioner (CLF)
- ISC2 Cyber Security Certified (ISC2)
- Google Cyber Security Certified
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