Robert Johnson Jr
Sacramento
Summary
Experienced with team leadership and operational oversight in dynamic environments. Utilizes strategic planning and problem-solving to enhance team performance. Strong understanding of effective communication and conflict resolution.
Overview
10
10
years of professional experience
Work History
Crew/Manager
Mountain Mike's Pizza
Elk Grove, CA
06.2019 - Current
- Supervised daily operations ensuring efficient workflow and high-quality service.
- Trained and mentored crew members, enhancing team performance and customer satisfaction.
- Implemented inventory management procedures, reducing waste and improving stock accuracy.
- Analyzed customer feedback to identify areas for improvement in service delivery and menu offerings.
- Enhanced team performance with regular training sessions and evaluations.
- Maintained a safe working environment through strict adherence to safety protocols and guidelines.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Kitchen/Delivery Driver
Round Table Pizza
Elk Grove, CA
03.2018 - 04.2024
- Delivered pizzas promptly, ensuring customer satisfaction through reliable service.
- Navigated delivery routes efficiently, optimizing travel time and fuel usage.
- Trained new drivers on best practices for safe driving and effective delivery techniques.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Prepare ingredients for the work day.
- Make pizzas correctly and in a timely fashion.
Assistant Manager
West Wind Drive Ins
Sacramento, CA
04.2016 - 06.2017
- Streamlined operational processes to enhance service efficiency and customer satisfaction.
- Mentored staff in daily operations, fostering a collaborative team environment.
- Implemented training programs to improve employee performance and retention rates.
- Analyzed sales data to identify trends and optimize inventory management strategies.
- Coordinated scheduling to ensure adequate staffing during peak hours, minimizing wait times.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
High School Diploma -
Florin High School
Sacramento, CA06-2008
Skills
- Crew leadership
- Worker training
- Safety monitoring
- Preventive Maintenance
- Employee development
- Customer service
- Problem-solving
- Teamwork and collaboration
- Excellent communication
- Customer satisfaction
- Cash handling
- Safe food handling
Timeline
Crew/Manager
Mountain Mike's Pizza
06.2019 - Current
Kitchen/Delivery Driver
Round Table Pizza
03.2018 - 04.2024
Assistant Manager
West Wind Drive Ins
04.2016 - 06.2017
High School Diploma -
Florin High School