Graciela Martinez
Salinas,CA
Summary
Structured Crew Manager skillful in recruiting, training and scheduling [82] employees, tracking expenses and investigating and resolving quality and service complaints. Courteous and patient individual committed to increasing customer satisfaction and reducing staff turnover. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
28
28
years of professional experience
Work History
Crew Manager
Nursery Company
08.2020 - 08.2022
- Boosted productivity by setting clear goals and expectations for each crew member.
- Maintained a safe working environment through strict adherence to safety protocols and guidelines.
- Led successful projects by effectively delegating tasks according to individual strengths and expertise.
- Managed a total of 9 Crew members
General Manager
McDonald's
01.2002 - 12.2017
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with repeat customers
- Recipient of Ray Crock Awards
- Managed a total of 70 crew members and 12 shift managers
General Manager
Burger King
01.1995 - 12.2002
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Education
High School Diploma -
Escuela Secundaria Tecnica # 46
Ario De Rayon, Michoacan, MexicoHigh School Diploma -
Epic De Cesar Chavez
Salinas, CA 01.2024 - Current
Skills
- Customer Needs Assessments
- Strategic Decision-Making
- Crew Resource Management
- Compliance Requirements
- Motivational Leadership
- Disciplinary Action
- Safety Awareness
- Crew Monitoring
- Team Relationships
- Crew Leadership
- Worker Training
- Calendar and Scheduling Software
Timeline
High School Diploma -
Epic De Cesar Chavez
01.2024 - Current
Crew Manager
Nursery Company
08.2020 - 08.2022
General Manager
McDonald's
01.2002 - 12.2017
General Manager
Burger King
01.1995 - 12.2002
High School Diploma -
Escuela Secundaria Tecnica # 46
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