Ritu Ritu
Etobicoke,ON
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
2
2
years of professional experience
Work History
Shift Leader
Tim Hortons
Etobicoke, ON
11.2023 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
Team Member
Tim Hortons
Etobicoke, ON
01.2022 - 11.2023
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
Education
Advanced Project Management And Strategic Leadership - Project Management - Information Technology
Lambton College of Applied Arts And Technology
Sarnia, ON04-2023
Bachelor of Science -
Patel Memorial National College
Punjab, India06-2021
High School Diploma -
Holy Mary School
Punjab, India03-2017
Skills
- Positive Attitude
- Customer Service Experience
- Safety Processes And Procedures
- Productivity Monitoring
- Staff Supervision
- Staff Education And Training
- Strong Verbal And Written Communication
- Inventory Control And Record Keeping
References
References available upon request.
Timeline
Shift Leader
Tim Hortons
11.2023 - Current
Team Member
Tim Hortons
01.2022 - 11.2023
Advanced Project Management And Strategic Leadership - Project Management - Information Technology
Lambton College of Applied Arts And Technology
Bachelor of Science -
Patel Memorial National College
High School Diploma -
Holy Mary School
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