Rishi Madan
Dieppe,NB
Summary
Dynamic operations manager with a proven track record at Accor Global Reservation, excelling in customer service and team building. Expert in training and mentoring staff, driving performance improvements, and enhancing customer satisfaction. Committed to business development and relationship building, ensuring operational excellence and a positive customer experience.
Overview
14
14
years of professional experience
Work History
Owner Operator
Air Cab
Moncton
03.2023 - Current
- Maintained contact with the dispatch office to receive instructions and updates on routes, traffic conditions, and special requests.
- Provided door-to-door service for passengers safely and courteously.
- Collected fares according to established rates and ensured fare accuracy through the use of meters and GPS systems.
Customer Care Supervisor
Accor Global Reservation
Moncton
04.2022 - 05.2023
- Oversaw daily customer care operations and ensured all customer service representatives met quality standards.
- Developed and implemented processes for handling customer inquiries, complaints, and escalations promptly.
- Responded to customer inquiries via phone or email within established guidelines.
Operations Manager
VANCOUVER HEAVY TRANSPORT L.L.C
Dubai
07.2020 - 01.2021
- I used to strategically plan and manage logistics, warehouse, transportation and customer services
- Always used to direct, optimize and coordinate full order cycle
- Resolve any arising problems or complaints
- Supervise, coach and train warehouse workforce.
Area Sales Manager
Pure Gold Jewellers
Dubai, Dubai
01.2018 - 01.2020
- Used to optimize store displays and appearance via strategic merchandising
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Trained team members in successful strategies to meet operational and sales targets
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives
- Submitted orders for new inventory
- Coordinated weekly conferences with store associates to communicate sales and customer service goals.
Store Manager
Scotch & Soda
Dubai, Dubai
01.2016 - 12.2017
- I used to drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery
- Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement
- Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections
- Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
Store Manager/ Cluster Manager
French Connection
Delhi, Delhi
05.2011 - 07.2015
- Conducted evaluations of training courses to uncover areas in need of improvement
- Created effective training course objectives, course content and all materials related to excellent customer service for North India team
- Presented training information via role playing, simulations and team exercises
- Identified key skill gaps in Retail Sales department employees and created training classes to effectively educate target individuals
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
Education
M.B.A Retail Design Management -
International Institute of Fashion Designing (Annamalai University)
Ludhiana05.2011
B.SC. Fashion Designing -
International Institute of Fashion Designing (Annamalai University)
Ludhiana05.2009
Skills
- Excellent Customer Service
- Purchasing and planning
- Team Building
- Training and mentoring
- Business Development
- Relationship building
- Recruitment
- Effective leader
- Staff training/development
Personal Information
- Visa: Permanent Resident
- Father's Name: Mr. Vinod Madan
- Date of Birth: 07/12/88
- Nationality: Indian
- Marital Status: Married
Custom
- E-Commerce
- Spreadsheet
- Inventory control software
- Point of sale system
- Computerized bookkeeping system
Languages
English
Full Professional
Hindi
Native/ Bilingual
References
References available upon request.
Timeline
Owner Operator
Air Cab
03.2023 - Current
Customer Care Supervisor
Accor Global Reservation
04.2022 - 05.2023
Operations Manager
VANCOUVER HEAVY TRANSPORT L.L.C
07.2020 - 01.2021
Area Sales Manager
Pure Gold Jewellers
01.2018 - 01.2020
Store Manager
Scotch & Soda
01.2016 - 12.2017
Store Manager/ Cluster Manager
French Connection
05.2011 - 07.2015
M.B.A Retail Design Management -
International Institute of Fashion Designing (Annamalai University)
B.SC. Fashion Designing -
International Institute of Fashion Designing (Annamalai University)
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